Dreadful customer service!!!
For 4 year using Mercedes for service.i had a 2 year plan then a 3 year plan. before taking out 3 year plan a gentleman from Edinburgh sales rep called me asking if I had plans for continuation of service plan I replied possibly.he asked for registration and once given Informed me my transmission service will be due and would cost £720 and if taking out a plan that it would be covered with plan so I did.but when I put in for service they said it won't be getting transmissions service done as last owner never kept up service history so there is brake in history.why was this not checked but just sold anyway so I was bumped out of service...Then for 4 years I had car serviced stating to service person DO NO DO UPDATES ON CAR it's had a remap and for 3 years they didn't but on year 4 they did updates and stated I never advised them not to I had my son with me who clearly heard me say DO NOT DO UPDATES but according to the service person from Coldstream I admitted over the phone that I forgot to advise them.what a dirty liar I took to ombudsman who obviously sided with big money business...so it looks like the customer is a liar and company is truthful according to ombudsman and Mercedes that put a lot of faith in using your services again Dreadful