SCAM and waste of time
Decided to sell our car via carwow and what a disaster. Never again. Your car sells and then the dealer comes out and has absolutely no intention of honouring the winning bid and immediately starts looking for non existing problems 'scrapes' that are just dirt that you can wipe away with your hand. We even had them pointing out issues that were clearly shown via photographs. Their Agenda is to wear you down to pay as little as possible. You are a disgrace carwow allowing this to happen. After 2 Dealers coming out and not honouring winning bid and reducing their offers to ridiculous amounts we went to We Buy Any Car and they offered more than both the Dealers. Total waste of our time and a SCAM and carwow know full well what is happening and enable it all. My advice don't use carwow!
Carwow UK からの回答
Hi there,
Thank you for sharing your experience. We’re really sorry to hear how frustrating and upsetting this was. We understand how disappointing it can be when a sale doesn’t go ahead as expected, especially after taking the time to prepare your car and arrange collections.
While all offers are subject to inspection, we expect our dealer partners to assess vehicles fairly, professionally, and based on genuine, previously undisclosed issues - not to challenge items that were already clearly shown or explained. Sellers are never obligated to accept a revised offer if they feel it’s unreasonable, and we’re sorry this process felt wearing and unfair in your case.
Your feedback is important, and we will conduct an internal investigation into these dealers' behaviours to help ensure our standards are being upheld and to prevent experiences like this in the future. We appreciate you taking the time to leave a review, even though the experience clearly left you disappointed.
Best regards,
Inês at Carwow