We had a grant for insulation and a heat source pump. We asked for the heat source pump to be a hybrid system where the oil boiler would heat the house and the heat source pump would then kick in to keep the heat going. We have used half a tank of oil so far this winter and the oil boiler has not heated the house, all it has done is heat the hot water immersion tank. When the radiators were put in, it took 5 phone calls and missed meetings where I have been taking time off work for them to tell me that the radiator pipes werent fitted correctly in the first place in one of the rooms and a newly decorated room will have to be taken apart to sort this out. We have had no heating from the air source pump as there is a leak and when they said they were coming, they didn't turn up. The communication within this company is dire. I have been on hold for over 6 hours this week and havent got past number 3 in the queue to speak to anyone.
The people who fitted the insulation and plastered were lovely and did a great job, but the heat source pump has been a nightmare since the word go. The electricity trips every time I use the vacuum cleaner which is brand new because our old one blew the same day as the heat source pump was wired in. We are still waiting for things to be finished in the house. I would never use this company again.