Siany

We had a grant for insulation and a heat source pump. We asked for the heat source pump to be a hybrid system where the oil boiler would heat the house and the heat source pump would then kick in to keep the heat going. We have used half a tank of oil so far this winter and the oil boiler has not heated the house, all it has done is heat the hot water immersion tank. When the radiators were put in, it took 5 phone calls and missed meetings where I have been taking time off work for them to tell me that the radiator pipes werent fitted correctly in the first place in one of the rooms and a newly decorated room will have to be taken apart to sort this out. We have had no heating from the air source pump as there is a leak and when they said they were coming, they didn't turn up. The communication within this company is dire. I have been on hold for over 6 hours this week and havent got past number 3 in the queue to speak to anyone.
The people who fitted the insulation and plastered were lovely and did a great job, but the heat source pump has been a nightmare since the word go. The electricity trips every time I use the vacuum cleaner which is brand new because our old one blew the same day as the heat source pump was wired in. We are still waiting for things to be finished in the house. I would never use this company again.

Easy to do great price

Broadband was booked in and after taking an afternoon off work, no-one turned up. I then heard two different reasons why they didn't come. They did turn up a couple of weeks later after had another afternoon off.

Absolutely awful company. I paid for a parking ticket and then got landed with a bill for £100. When I appealed it went up to £120. I paid for the ticket!!!!

I paid for a parking ticket. I was then sent a ticket. I appealed the ticket and pools ruled against me. Are they supposed to be independent??? I think not. All in the same pockets if you ask me. Complete waste of time

They took nearly £100 out of my account to renew a policy that was only £20 and my daughters. I don’t give permission for my card to
Be used to renew the policy and my daughter received no contact from them whatsoever. It then cost me £35 to cancel it. What an awful system and emails are sent from a DIY bot so you don’t even get to speak to anyone.

Do not buy from this company!!!! Bought a dress that does not fit at all. The straps are way too tight. Have been asking for a return address and they won’t give one.

We tried to book four tickets and the voucher code only worked on two

My daughter saved up and bought herself a dress for her school prom. It said 3-6 days and she paid for express postage. She ordered the dress on the 18th of November for an event on the 10th of December. The event has
Now passed and we had to buy her another dress. The dress still hasn’t arrived! We thought she would have it before the end of November. They make out that it is a Company in GB until you start asking questions about delivery. I’m sure the dress will
Be amazing if it ever turns up, but we have asked for a refund. Will see how that goes!

Seems to be only usable during the week. I used it for Beefeaters but can’t use it there. We don’t go anywhere during the week.

Made a booking for a hotel in Italy which stated Free cancellation, no prepayment and pay at the property. Within two hours we had had to changed plans due to a family issue. When I went to cancel it they charged me £200 and it had already come out of my bank. It left me with no money for anything. I will never use them again. Poor customer service and extremely misleading adverts on the hotels. I would be very very careful booking with them.