No wonder they scored so low.
Got a new EC4 28th February 2025
It was a long time until I realised that the car was not fitted with windscreen wash jets as the weather was generally dry.
I initially emailed them a couple of times
They replied saying when is the best time to ring you.
I answered
They never called.
Two months and at least 10 phone calls later I am no further
Every time they say they will get my handler to contact me.....they don't
4 days ago a guy called Thomas said he'd refer it to his manager.
I rang today and a lady answered she said hold the line
It just went dead after 9 minutes
I rang back and an Easter European guy answered I could barely understand him.
He said hold the line.
A minute later he muttered unintelligibly and hung up.
For crying out loud all I want are two plastic water jets
I can fit them myself.
Non existent customer care
Absolutely appalling
One star is the least I could give
Zero stars would be more representative......😡😡