Avoid at all costs, go with a known company, like your energy supplier!
I put my application in with this company in October 2024. I am still waiting for an installation, and now they are telling me that funding has run out and I won't be getting it. Had I gone with a genuine company I would have had the installation over a year ago. I am not even sure if they are a genuine company at this point. Its an absolute shambles.
I will add an edit in response to your reply. What nonsense you are talking!
I was upfront with Louise about the work being completed on the house all along, she knew exactly where we were up to. And a quick Google search will confirm that the installation can be carried out alongside renovation works and that the installer will liase with the builders, which is what I tried to do. Louise confirmed at the time that this was possible. So why are you lying and saying that it isnt?
Cornwall Council retracted their decision regarding living in the house in the same week, yet nobody informed me of that.
You have just stated that funding changed and so Eco Providers couldn't complete my installation. Callum confirmed this morning that you knew this in October. So why did Louise continue to tell me that everything was in hand and they were waiting on all different things. Why did she wait 3 months to tell me that actually the funding was not available?
And when are you going to get back to my email like you said that you would?
Rural Energy Saving Grants からの回答
Dear Hannah,
Our management team have looked into your application chronology in detail and discovered that your comment here is not accurate, and we'd be grateful if you would remove it. Our organisation has consistently generated the highest grant approval rates in the industry, with a trust rating score higher than any other grant procurement provider.
- We note that you slowed the process down by implementing works at your property at the point of application, which you did not inform us of, and your survey could not be completed as this breaches the rules of the scheme.
- We facilitated surveys for you before your works were completed, just to assist you in the procurement of grant compliance documentation to expedite the process thereafter.
- In January, Cornwall Council introduced a new rule stating that applicants must be living in a property for a least a year to be eligible. Your application was in breach of this council rule, which further delayed your application beyond our control.
- You contacted us again to advise that you had been in the property a year and works were almost complete (there is a clear audit trail). We immediately booked another survey for you.
- Your RESG Grant Consultant Louise had your application prioritised and approved the same day as the survey. This speed of approval is unheard of in our industry.
- The outcome of the survey post works assessed your home energy rating as too high to qualify for funding by the approved assessor on the basis of costing.
- Despite a significant financial loss to our organisation due to time and application processing services provided to you, your Grant Consultant Louise agreed to make a second attempt using an alternative provider with a different costing process, again at no cost to you.
- After passing your application to the second provider, the UK Government made a significant change to ECO4, meaning that your application was no longer viable. This second organisation made significant redundancies as a result of Labour's change, which impaired their communication efficacy.
- Louise was able to find out that, not only your application, but every application held with this provider would be prevented from progressing due to the Labour Government decision in 2025.
Referring to Louise's service as 'a shambles' and our organisation as 'not a genuine company' after the level of effort and free service that we have provided to you is extremely disingenuous. Particularly during a time of significant redundancies in our industry as a result of Labour's cancellation of this grant.
NB. Energy suppliers are not able to procure fully funded grants for UK homes as you have asserted above.
Kind regards,
Rural Energy Saving Grants