Hannah Smith

Dear Hannah,

Our management team have looked into your application chronology in detail and discovered that your comment here is not accurate, and we'd be grateful if you would remove it. Our organisation has consistently generated the highest grant approval rates in the industry, with a trust rating score higher than any other grant procurement provider.

- We note that you slowed the process down by implementing works at your property at the point of application, which you did not inform us of, and your survey could not be completed as this breaches the rules of the scheme.
- We facilitated surveys for you before your works were completed, just to assist you in the procurement of grant compliance documentation to expedite the process thereafter.
- In January, Cornwall Council introduced a new rule stating that applicants must be living in a property for a least a year to be eligible. Your application was in breach of this council rule, which further delayed your application beyond our control.
- You contacted us again to advise that you had been in the property a year and works were almost complete (there is a clear audit trail). We immediately booked another survey for you.
- Your RESG Grant Consultant Louise had your application prioritised and approved the same day as the survey. This speed of approval is unheard of in our industry.
- The outcome of the survey post works assessed your home energy rating as too high to qualify for funding by the approved assessor on the basis of costing.
- Despite a significant financial loss to our organisation due to time and application processing services provided to you, your Grant Consultant Louise agreed to make a second attempt using an alternative provider with a different costing process, again at no cost to you.
- After passing your application to the second provider, the UK Government made a significant change to ECO4, meaning that your application was no longer viable. This second organisation made significant redundancies as a result of Labour's change, which impaired their communication efficacy.
- Louise was able to find out that, not only your application, but every application held with this provider would be prevented from progressing due to the Labour Government decision in 2025.

Referring to Louise's service as 'a shambles' and our organisation as 'not a genuine company' after the level of effort and free service that we have provided to you is extremely disingenuous. Particularly during a time of significant redundancies in our industry as a result of Labour's cancellation of this grant.

NB. Energy suppliers are not able to procure fully funded grants for UK homes as you have asserted above.

Kind regards,
Rural Energy Saving Grants

Dear Customer,

We are very sorry to hear about your experience.
We would like to investigate this further but are unable to locate your booking with the details provided. Please kindly contact our Customer Relations team on customerservices@holidaytaxis.com with your booking reference and we will be in touch as soon as possible with a resolution. Thank you.

Hi Hannah, thank you very much for the kind comments. We're delighted we could help - thank you for choosing us, we really appreciate it.

Hello Hannah, Thanks for leaving this positive review. All the best, Tash.

Thank you for taking the time to send us your review Hannah. We are disappointed to hear that you have had issues with your deliveries and garments.

Our Customer Services Manager will be in touch directly with you to confirm delivery of your outstanding garments today, which had to be sent under separate delivery due to the status of your order. She will also arrange a replacement for your damaged garment.

We do offer a range of garments in terms of quality and price, but we would never expect one to wear within 2 weeks and will be picking this up with the manufacturer directly. We will also be discussing the response you received from one of our agents and ensuring they receive further training as necessary.

Thank you once again for your feedback and we hope the issues will now be rectified for you.

Kind regards

The Team at MyWorkwear

Hi Hannah, I can confirm DPD is not a next day delivery service this is a precise delivery service which means you choose the day for delivery.

The soonest they can deliver is within 48 hours from the date of the delivery but they will deliver on your chosen date.

We work with our couriers on a daily basis, to ensure that all our customers are receiving the absolute best possible delivery service on each and every occasionand will always look to improve this service, where and when required. 99% of parcels reach customers on time but there is a small percentage that experience delays. These are a rare occurrence and couriers do all they can to prevent delays from happening but sometimes these can happen that are out of our control.

I do hope the items have arrived. Take care - Nicole

Good Afternoon, Thank you for your comments.
I have had a look on your order and can see that you did not inform the team of the damaged item until 14 days after you had received the appliance. Our policy does state that all damages do need to be reported to us with 24 hours of receipt but on this occasion the team decided that as you were waiting for your fitted they would on this occasion send out a replacement which they did and it arrived with you 2 days later. The team acted accordingly and within a quick time frame once they were notified of the issue.
As for sending 2nd hand appliance. I'm sorry you do feel that way but i can honestly say no appliances leave our warehouse that is not fit for the customer. All appliances sent out are brand new and not refurbished appliance. I hope this clears this matter up

Stay Safe
Kind Regards