Our oven door exploded (it had not been in use for several days) and the service I received was horrendous. As I did not have a warranty (it was an oven that was fitted in a flat I bought),I would need to pay for repairs. More importantly, there were no concerns about a faulty or dangerous product. When trying to speak to someone to get a quote on repairs, two representatives asked if anyone was hurt. When I confirmed not, their concern about liability disappeared. Shameful service. (I gave up trying to get a quote from them as they ultimately told me they couldn't provide a quote without knowing the age of the oven.) Note: Whirlpool is linked with Hotpoint.co.uk repairs.

UPDATE 26 Jan 2026: after Whirlpool saw my review, they called me (fastest service so far!!). Once again, the first question was if anyone was hurt. Upon confirming no-one or my pet was injured, they were clear that they assume no liability and I would be responsible to pay for repairs. Going forward, I will make a point of never purchasing any Whirlpool or Hotpoint-related product.