Whirlpool UK レビュー 3,772

Ho acquistato una lavatrice whirlpool, dopo pochi mesi si è rotto un pezzo , chiamata assistenza a gennaio,con molta difficoltà, ad oggi 20 nardo non sono ancora venuti a cambiare il pezzo in garanzia. Vergognoso!! Le ditte serie si vedono nel momento del bisogno...ed ho detto tutto... grande delusione...

Firstly the wrong part was send, on the phone, still not the right part, finally 3rd time lucky, the right part was sent, they never gave up until I was satisfied thank you

Great Service very professional and a great positive experience.

Customer service and professionalism

I was given all the relevant information I needed to get the problem solved

Easy to book the dishwasher repair appointment on line, good communication and the engineer carried out the repair within half an hour of arriving

The engineer Terry was positive and helpful problem solved . Also sensitive to the fact I'd not long lost my lovely Dad

Fixed the problem In moments

Great experience with Whirlpool. They sorted my dishwasher issue in no time. I strongly recommend.

Implementing the warranty & speed of resolving the problem

Very good service technician was very helpful and polite Thankyou

Washing machine has been faulty since I purchased in August 25 with it continually failing to drain the water. Constantly fobbed off. Washing machine then in December stopped draining all together and started to smoke. Engineers cancelled on us 3 times and engineers eventually turned up completely disinterested and spent a couple of minutes fiddling with the settings of the machine - didn't even inspect the machine and said need new drum. Got a message next day to say drum was in stock and arrange engineer appointment. This was done and since then all I've had is 8 cancelled engineer appointments all given for no reason. I have been without a washing machine for over 2 months and spent a fortune in both money and time at laundrettes especially having a toddler and a 4 month old baby and fact the wife and I work full time and have to wear uniform to work. Every time I phone the call centre the bot does Everything it can to get you to hang up and if its not successful it very often hangs the phone up for you. They don't want to talk to you on the phone. No accountability. Awful customer service. I have since gone back to retailer and they have immediately replaced my machine and I have paid extra and gone for Bosch at least i know I can trust them.

Easy to book appointment, engineer was punctual, helpful and knowledgeable.
Sorted problem quickly

Quick response and grest professionalism

Too slow coming to do the repair

Our oven door exploded (it had not been in use for several days) and the service I received was horrendous. As I did not have a warranty (it was an oven that was fitted in a flat I bought),I would need to pay for repairs. More importantly, there were no concerns about a faulty or dangerous product. When trying to speak to someone to get a quote on repairs, two representatives asked if anyone was hurt. When I confirmed not, their concern about liability disappeared. Shameful service. (I gave up trying to get a quote from them as they ultimately told me they couldn't provide a quote without knowing the age of the oven.) Note: Whirlpool is linked with Hotpoint.co.uk repairs.

UPDATE 26 Jan 2026: after Whirlpool saw my review, they called me (fastest service so far!!). Once again, the first question was if anyone was hurt. Upon confirming no-one or my pet was injured, they were clear that they assume no liability and I would be responsible to pay for repairs. Going forward, I will make a point of never purchasing any Whirlpool or Hotpoint-related product.

Washing machine part of recall, was told replacement was out of stock and’s it would take two weeks. Three weeks later and still no update, no replacement available. Tried to call, took two days of calling and being on hold for hours before speaking to someone who could tell me nothing.

Edited to add that they got in contact to say they couldn’t give me any idea of how long it will take for the replacement so that does not in anyway resolve my issue.

everything was done ..no complaints at all...lovely guy who mended my dishwasher