I have purchased from Keygem before and everything was fine, which makes this experience even more disappointing. I contacted the seller multiple times by email after realizing I had used a wrong discount code, but I received no response at all. Despite this, Keygem went ahead and shipped the order without replying or attempting to resolve the issue, which I find extremely unprofessional.

Customer support completely ignored my messages, leaving me with no choice or clarification before shipment. Because of this lack of communication, I will be refusing the delivery and requesting a full refund.

Mistakes happen, but ignoring loyal customers does not. This could have been resolved easily with a simple reply. Based on this experience, I cannot recommend Keygem due to their poor customer service and lack of responsiveness.

Final update to my review: Keygem has issued the price difference, and the situation has now been fully resolved. I really appreciate how they handled this in the end.

There was initially a delay in communication, but after the seller explained the situation and reviewed my emails, everything was dealt with fairly and professionally. This matches my previous positive experiences with Keygem and shows that they do care about their customers.

Mistakes and delays can happen, especially with small businesses, but what matters most is how issues are resolved — and in this case, Keygem delivered. I’m happy with the outcome and would confidently shop with them again.