KEYGEM レビュー 444

The keycaps were nice and delivered quickly. I liked the overall presentation in a fairly niche area. Good service overall

Hello,

I ordered a Neo65 Core Plus last October, and I didn't receive any update about it since then, even though I asked several times.

The Keygem team seems to ignore mails and Discord messages, even though I pinged them and asked countless times.
I have now been asking for a refund for a month, they answered me ONCE asking if I wanted store credit or credit card refund. They didn't reply to any of my other emails.

This is basically disrespectful and shows unprofessional behaviour, whatever the company's difficulties.

I would not recommend this shop whatsoever, and according to Discord messages it seems like I'm not the only one.

Have been a repetitive buyer here, always fast delivery and great customer service

I bought a GMK keycap set in okt 2024. After a month problems began and Keygem told me they spoke with GMK and they would send replacement keycaps.

Keygem kept telling me, next month, next week, next month, 1-2 weeks and so on for 1,5 years....

Pas de retour support depuis 1 semaine.
Colis sans statut mis à jour via dhl deutsch (impossible de les contacter étant français)
Commande bloquée depuis le 23 Février (9Mars)

Always smooth and fast delivery! Will be coming back.

They sent me a defect stabilizer, which i then tried to fix myself by modifying slightly. They couldnt send me a replacement since i altered the product - fair enough. I then ordered a new single stabilizer (with horrendous shipping fees) which sadly got lost by the parcel service. I got in touch with keygem and they said they would get in touch with the parcel company. Nothing since. Not even an answer on me checking back after a month has passed. They will let you sit and wait. Not even trying to come your way or send a replacement immediately. And we are talking about 1 single stabilizer here. Other companies wouldve sent a replacement immediately. Theres no way i am ordering a third time and paying 5€ to ship a single small piece of plastic.

So never again, Keygem.

I especially liked the fact that everything was very well packaged and arrived safely.

last update of the delivery 06/02. I know nothing about my keycaps.

Habe hier früher mal bestellt und war sehr zufrieden. Vor ein paar Tagen habe ich hier nach einer langen Zeit endlich mal wieder bestellt und der Kundensupport ist nicht existent. Ich wollte meine Bestellung stornieren und habe innerhalb der letzten Tage DREI Emails geschrieben und keine Antwort diesbezüglich erhalten.

Immer sehr schneller und zuverlässiger Versand sowie ausgezeichneter Service. Bestelle immer wieder gerne hier.

Meine Bestellungen wurden immer schnell bearbeitet und versendet. Die Qualität der Ware ist gut, ich habe keinerlei Beanstandungen.

I have purchased from Keygem before and everything was fine, which makes this experience even more disappointing. I contacted the seller multiple times by email after realizing I had used a wrong discount code, but I received no response at all. Despite this, Keygem went ahead and shipped the order without replying or attempting to resolve the issue, which I find extremely unprofessional.

Customer support completely ignored my messages, leaving me with no choice or clarification before shipment. Because of this lack of communication, I will be refusing the delivery and requesting a full refund.

Mistakes happen, but ignoring loyal customers does not. This could have been resolved easily with a simple reply. Based on this experience, I cannot recommend Keygem due to their poor customer service and lack of responsiveness.

Final update to my review: Keygem has issued the price difference, and the situation has now been fully resolved. I really appreciate how they handled this in the end.

There was initially a delay in communication, but after the seller explained the situation and reviewed my emails, everything was dealt with fairly and professionally. This matches my previous positive experiences with Keygem and shows that they do care about their customers.

Mistakes and delays can happen, especially with small businesses, but what matters most is how issues are resolved — and in this case, Keygem delivered. I’m happy with the outcome and would confidently shop with them again.

Delivery was fine, quick, all keycaps accounted for.

Gute Ware, schneller Versand (mit DHL, was mir sehr wichtig ist) und bestens verpackt.
Ich habe nichts an dem Shop auszusetzen.

Das i-Tüpfelchen für mich wäre, wenn man schon während der Bestellung eine DHL Packstation als Versandadresse angeben könnte.
Aktuell muss ich dies nach erhalt der Versandbestätigung erledigen.

Ich werde in Zukunft gerne wieder bei KEYGEM einkaufen.

Schneller Versand, gut verpackt alles wunderbar.
Danke!

Order was packed well and shipped quickly as usual. I’m a happy customer.

Super fast, good packaging

key gem is 1 of the only few custom keyboard companys near me so its a great thing to have the shiping doesnt take to long even though im just 1 country next to them but the shiping costs are prety high when ur on a budget the options for stabilizers are barely any and they dont sell any cheap switch openers which kind of sucked for me becasue i then needed to pay a decent chunk for 1 on amazon if i didnt want to wait a long time after getting all the parts just to finish my build but the support is great and the prices if you dont include shipping are more then fair so i recomend you buy here but i wish they could look in to these things