Hello, I ordered a Neo65 Core Plus last October, and I didn't receive any update about it since then, even though I asked several times. The Keygem team seems to ignore mails and Discord me... ãã£ãšèŠã
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Gute Ware, schneller Versand (mit DHL, was mir sehr wichtig ist) und bestens verpackt. Ich habe nichts an dem Shop auszusetzen. Das i-TÃŒpfelchen fÃŒr mich wÀre, wenn man schon wÀhrend der Bestel... ãã£ãšèŠã
âIch bin rundum zufrieden: Der Versand erfolgte zÃŒgig, die Beratung war kompetent, und bei Problemen wird einem zuverlÀssig geholfen â so wie in meinem Fall, als mein PCB ein Problem hatte, das vo... ãã£ãšèŠã
Meine Erwartung wurde ÃŒbertroffen. Wohl mit der beste Keyboard Shop in Deutschland. Alles wurde schnell bearbeitet und versendet. Alles kam wie bestellt an. Alles sicher verpackt und keine unnötig... ãã£ãšèŠã
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KEYGEM has set itself the goal of selling premium products and accessories related to mechanical keyboards.
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Kuhlweg 61, 52074, Aachen, ãã€ã
- support@keygem.com
- keygem.com
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very pretty keycaps
The keycaps were nice and delivered quickly. I liked the overall presentation in a fairly niche area. Good service overall
Horrible experience
Hello,
I ordered a Neo65 Core Plus last October, and I didn't receive any update about it since then, even though I asked several times.
The Keygem team seems to ignore mails and Discord messages, even though I pinged them and asked countless times.
I have now been asking for a refund for a month, they answered me ONCE asking if I wanted store credit or credit card refund. They didn't reply to any of my other emails.
This is basically disrespectful and shows unprofessional behaviour, whatever the company's difficulties.
I would not recommend this shop whatsoever, and according to Discord messages it seems like I'm not the only one.
Very good products
Have been a repetitive buyer here
Have been a repetitive buyer here, always fast delivery and great customer service
Dont give replacement for damaged parts
I bought a GMK keycap set in okt 2024. After a month problems began and Keygem told me they spoke with GMK and they would send replacement keycaps.
Keygem kept telling me, next month, next week, next month, 1-2 weeks and so on for 1,5 years....
Pas de retour support depuis 1 semaine.
Pas de retour support depuis 1 semaine.
Colis sans statut mis à jour via dhl deutsch (impossible de les contacter étant français)
Commande bloquée depuis le 23 Février (9Mars)
Always smooth and fast delivery
Always smooth and fast delivery! Will be coming back.
They sent me a defect stabilizer
They sent me a defect stabilizer, which i then tried to fix myself by modifying slightly. They couldnt send me a replacement since i altered the product - fair enough. I then ordered a new single stabilizer (with horrendous shipping fees) which sadly got lost by the parcel service. I got in touch with keygem and they said they would get in touch with the parcel company. Nothing since. Not even an answer on me checking back after a month has passed. They will let you sit and wait. Not even trying to come your way or send a replacement immediately. And we are talking about 1 single stabilizer here. Other companies wouldve sent a replacement immediately. Theres no way i am ordering a third time and paying 5⬠to ship a single small piece of plastic.
So never again, Keygem.
good packaging
I especially liked the fact that everything was very well packaged and arrived safely.
last update of the delivery 06/02
last update of the delivery 06/02. I know nothing about my keycaps.
Kundensupport nicht existent
Habe hier frÃŒher mal bestellt und war sehr zufrieden. Vor ein paar Tagen habe ich hier nach einer langen Zeit endlich mal wieder bestellt und der Kundensupport ist nicht existent. Ich wollte meine Bestellung stornieren und habe innerhalb der letzten Tage DREI Emails geschrieben und keine Antwort diesbezÃŒglich erhalten.
Immer sehr schneller und zuverlÀssigerâŠ
Immer sehr schneller und zuverlÀssiger Versand sowie ausgezeichneter Service. Bestelle immer wieder gerne hier.
Schnell und zuverlÀssig.
Meine Bestellungen wurden immer schnell bearbeitet und versendet. Die QualitÀt der Ware ist gut, ich habe keinerlei Beanstandungen.
Issue Resolved â Excellent Outcome
I have purchased from Keygem before and everything was fine, which makes this experience even more disappointing. I contacted the seller multiple times by email after realizing I had used a wrong discount code, but I received no response at all. Despite this, Keygem went ahead and shipped the order without replying or attempting to resolve the issue, which I find extremely unprofessional.
Customer support completely ignored my messages, leaving me with no choice or clarification before shipment. Because of this lack of communication, I will be refusing the delivery and requesting a full refund.
Mistakes happen, but ignoring loyal customers does not. This could have been resolved easily with a simple reply. Based on this experience, I cannot recommend Keygem due to their poor customer service and lack of responsiveness.
Final update to my review: Keygem has issued the price difference, and the situation has now been fully resolved. I really appreciate how they handled this in the end.
There was initially a delay in communication, but after the seller explained the situation and reviewed my emails, everything was dealt with fairly and professionally. This matches my previous positive experiences with Keygem and shows that they do care about their customers.
Mistakes and delays can happen, especially with small businesses, but what matters most is how issues are resolved â and in this case, Keygem delivered. Iâm happy with the outcome and would confidently shop with them again.
Alles bestens!
Gute Ware, schneller Versand (mit DHL, was mir sehr wichtig ist) und bestens verpackt.
Ich habe nichts an dem Shop auszusetzen.
Das i-TÌpfelchen fÌr mich wÀre, wenn man schon wÀhrend der Bestellung eine DHL Packstation als Versandadresse angeben könnte.
Aktuell muss ich dies nach erhalt der VersandbestÀtigung erledigen.
Ich werde in Zukunft gerne wieder bei KEYGEM einkaufen.
Order was packed well and shippedâŠ
Order was packed well and shipped quickly as usual. Iâm a happy customer.
key gem is 1 of the only few custom keyboard...
key gem is 1 of the only few custom keyboard companys near me so its a great thing to have the shiping doesnt take to long even though im just 1 country next to them but the shiping costs are prety high when ur on a budget the options for stabilizers are barely any and they dont sell any cheap switch openers which kind of sucked for me becasue i then needed to pay a decent chunk for 1 on amazon if i didnt want to wait a long time after getting all the parts just to finish my build but the support is great and the prices if you dont include shipping are more then fair so i recomend you buy here but i wish they could look in to these things
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