Spent over 1 hour on live chat!
It took 20 mins just to speak to a human!
Took the agent 5 minutes in between every reply!
They don’t have a phone line unless you want to pay for international calls!!!
Absolutel nightmare if you need to return an item?
They can’t send simple QR CODES - it’s 2026! - C,MON!
So need a printer - who has a printer unless you work in an office!!!
I haven’t even sent return back yet as I know that is going to be a further HEADACHE TRYING TO GET A REFUND FROM THEM!!!
I WILL NEVER USE THIS COMPANY AGAIN - AND WILL ONLY ORDER MY CROCS FROM “NEXT” - WHO ACTUALLY OFFER REAL AMAZING CUSTOMER SERVICE!
£60 down the drain as the hassle of returning and fighting to get a refund just won’t be worth the stress and time! They know this and that’s why they make it so difficult to return and get a refund!
AVOID at ALL COSTS!!!