Crocs レビュー 1,707

Very slow to send out orders and they're so called "24" hour live chat is a joke,was told an agent be with me shortly and after over an hour i closed the chat , now teying to cancel my order and now thats not working

Bought limited edition Crocs from the official website and received it with the box completely smashed. Contacted customer service and they said they are not responsible for the box even for the collectible/limited edition. All its value is gone before I even opened it. Would give zero stars if possible

J'ai commandé une paire de tong pour 35 euros. Ma commande date du 13 février 2026. Nous sommes le 23 mars et ma commande n'est toujours pas expédiée.
Une grosse arnaque

Very poor product. My daughter bought me a pair of crocs slippers last Christmas but when I wore them in the kitchen - which has vinyl flooring, they felt like they were sticking although the floor is clean. I contacted customer service who clearly couldn’t care less and weren’t interested. I usually buy slippers from next of even Asda and Tesco and I’ve never had this problem. Save money and avoid Crocs !

colis perdu .
Le service client a été très réactif et j'ai reçu ma nouvelle commande en 72h.

produit conforme au descriptif.

I've been using crocs for over 20 years, but I will no longer purchase from them. These Crocs came apart in 10 or 11 months. The warranty is 90 days only. The shoes in the past were very well made and long lasting. Customer service was usless.

Began a refund process at the end of February.
Returned goods confirmed received by Crocs on 3rd March.
After weeks of time and effort chasing them, being first told by their customer service that I would receive my refund within 10 days else it would be actioned manually, then that it would actually be 10 business days, and then not receiving that, and then, after spending another half an hour with customer service repeating information already given multiple times previously in the same whatsapp support thread, I have just been told (today is 17th March) that I 'will receive a refund within 10 business days. Please note that some additional time may be required for the credit to post to your account'.
Crocs need to improve their customer service refund process. It needs to be clear, consistent and actioned in a more reasonable timeframe.
Also, the quality of the product seems to have deteriorated dramatically.
My first Crocs lasted for the best part of 20 years, including hiking in them.
Of the two pairs I bought recently, the strap of one broke within one day and the quality of materials was not the same as my original pairs bought in 2010.
It is sad to see a brand once associated with quality and good values now in decline.
Even my request to be sent the complaints escalation process resulted in the customer service conversation being closed with a 'have a great day!' message, but no complaint procedure supplied.
The customer service whatsapp number appears to be in the Netherlands:
+31 475 788 784

The customer service refused to change a mistake on the address on a package that hasnt even shipped. So I have to have it delivered returned and delivered again. Absolutely stupid!!!

I ordered a pair of Crocs last year, and even though it stated all sizes were in British size and that the stamp on the bottom was just American sizes, well, they are not, they were a U.K size 12. I have just bought another pair because again they said definitely U.K sizes but again the pair delivered are size U.K 12 again. I don't have a printer to print a return on, so I do not get my money back. Crocs are a complete scam.

Cannot get on hold of any one left me on live chat 6pm last night for over 24 hours

Think very carefully before parting with your hard earned cash. My experience was that the Crocs I purchased became faulty after just one season. Crocs customer service was very quick to respond but unhelpful. I sent images and I expressed my disappointment in the product but it fell on deaf ears with a standard, non personal response.
I could have bought two pairs of copy Crocs for what I paid for genuine Crocs. Wouldn't buy Crocs again.

If I could give them 0 stars I would. The customer care team are terrible. Crocs cancelled my order and over a month later I am still waiting for my refund. I called them today and this woman on the phone was trying to tell me that pounds and euros are the same currency after saying that my refund was in dollars. I live in the UK so very confused why it was first apparently refunded in dollars and then by some miracle I was refunded in euros. But to make it even funnier, she said that I would receive my refund in 7-10 working days. So first I had an apology for not receiving a refund and then told oh actually it was refunded on 20/02. I was still waiting for my invoice from the time I called them to complain on 20/02. What kind of show are these people running???? It is disgusting that we can have our money stolen lien this and no one does anything about it. Where are their CEO’s and managers and to tie it all up in a pretty bow. These people don’t even have an email address you can send a complaint email to. It is appalling! 0 starts for Crocs!!!!!

This site is RUBBISH !!!
I order backpack on 02/02/2026 and paid
Then they send email that it’s out of stock
So I need my money back
Chat with them they said it will take 10 days
My order no is .=16156173CGB
But up now no refund made and no respond from them. Is this company is SCAM ?

Me mandaron unos zuecos con defecto de fábrica y les escribí a través del chat que tienen en la web y también un correo con fotos de los zuecos. Pues no contestan. Es nefasto el servicio y si quieres devolver, o tienes un problema con el producto, tienes que ponerte en contacto con ellos, y no contestan. En el caso de contestar, la devolución cuesta 5€. Mejor comprar en tiendas autorizadas con mejor servicio post venta. No recomiendo nada. Me he gastado en unas crocs defectuosas más dinero de lo que me hubieran costado en cualquier otra tienda, y no se hacen responsables ni contestan. Un desastre.

They sent me an email with the offer of two pairs of crocs for
£60..free postage, (I still have it) tried to buy at this price but they conned me, quite bad really. Put two pairs in basket at £30.00 each which it stated was correct. Went to complete and pay. On checking price I seen that the two pairs had now increased in price to original price of £49.99 each.
Good job I checked before paying these SCAMERS. Talked on line to an " agent" and they said the one I chosen, the colours were not reduced.
THEY ACCEPTED THEM IN THE CART AT £30. EACH THE CHANGE ON NEXT SCREEN TO £49. 99 It's called lies and deceipt, sharp practice.
BEWARE OF SCAMMERS,
CROCS.COM are an example.
You have been warned.

Awful experience, not only was the incorrect size sent. I bought another pair and have wait for nearly 3 months to get a refund.

Love crocs and they do good deals and free shipping, however when it comes to returns, although they are free which is a rarity, they only give you Royal Mail print yourself. I had to run around town to get a label printed at a cost, I’ve never come across any company that doesn’t offer choices depending on the customers accessibility. I emailed about it and never received a response, which is off putting. I wouldn’t order off the direct website again for these reasons.

Absolutely shocking lack of customer service for such a huge company.
I ordered 2 items from them 1 of the items was cancelled ( no email, no warning nothing)

I emailed asking why it was cancelled and if it would be sent Separate and got no reply, After 3 more email trying to get a refund for the item they cancelled I’m still yet to get a reply or a refund from crocs. I’ve opened a pay pal case and they have responded with a tracking code. Which has no explanation, so PayPal will presume they sent the whole order.
The customers service is absolutely shocking, Customers shouldn’t have to send multiple emails asking for a refund for items that this company cancelled.

Estoy encantada con todo el proceso de la compra online, fue rápida confiable. Empresa muy responsable, recomiendo al 100%

Spent over 1 hour on live chat!
It took 20 mins just to speak to a human!
Took the agent 5 minutes in between every reply!
They don’t have a phone line unless you want to pay for international calls!!!
Absolutel nightmare if you need to return an item?
They can’t send simple QR CODES - it’s 2026! - C,MON!
So need a printer - who has a printer unless you work in an office!!!
I haven’t even sent return back yet as I know that is going to be a further HEADACHE TRYING TO GET A REFUND FROM THEM!!!
I WILL NEVER USE THIS COMPANY AGAIN - AND WILL ONLY ORDER MY CROCS FROM “NEXT” - WHO ACTUALLY OFFER REAL AMAZING CUSTOMER SERVICE!
£60 down the drain as the hassle of returning and fighting to get a refund just won’t be worth the stress and time! They know this and that’s why they make it so difficult to return and get a refund!
AVOID at ALL COSTS!!!