Strastone BMW Leeds
⚠️ BEFORE YOU GO THERE READ THIS

The level of disrespect, lack of accountability, and the way I am being treated even when the issue is clearly their responsibility is simply unacceptable.
I genuinely believe that if BMW headquarters came to the UK and visited BMW Leeds branch,( the After Sales and Service department) , they would be shocked by how customers are being treated.
After a very horrific experience, I took my car back to be checked because I felt the previous repair had not been done properly. Been charged £450 just for a three-hour diagnostic check. Been told there was a serious issue with horn and that it needed urgent attention, and they booked me in to fix it.
When I collected the car, it had been damaged and scratched, and there was no proper apology.
Two weeks later, I am still waiting for them to schedule a repair tor the damage they caused themselves. Last Wednesday, I took the car in again to fix the horn. After two days, they said it was repaired and charged a significant amount. However, when I collected the car, the horn was still faulty.
They had told me it was 100% fixed, but it clearly wasn't. It works intermittently sometimes it works, sometimes it doesn’t
I called them and explained that the repair had failed and the manager simply told me to bring the car back. They also said that because they have no courtesy cars available until April, I would have to cover all transportation costs myself whether for a rental car, taxi, or any other transport.
In the email I received from the manager, there wasn't even an apology for the failed repair.
Instead, all the costs and inconvenience are being placed on me, even though the fault is entirely theirs. They failed to repair the car properly, failed to check it before handing it back to me, and still charged me in full.
What has happened to me at BMW Leeds is unbelievable. They even argue with me, saying
"just bring the car back and we'll fix it," while ignoring the fact that* mistakes, the failed repairs, and the damage were all caused by them.