A mistake I won't repeat
They got my order completely wrong.
You can't see what's on the week's menu without resubscribing - very deceptive, predatory website design.
Moreover, the website indicated that the week's order was cancelled, so I was disappointed to learn that this wasn't the case & that I was still being charged.
Prep Kitchen からの回答
We’re sorry to hear this left you feeling frustrated. Our subscription works on a weekly cut-off, which means if changes or cancellations are made after that point, the upcoming order will still go through. That’s outlined during sign-up and in the FAQs section, but we appreciate it’s not always top of mind.
You’re able to view and choose meals while a subscription is active, as that’s how the system generates each week’s order.
If you’d like us to double-check the timing on your account and talk through what happened, just drop us a message at mealplans@prepkitchen.co.uk
and we’ll happily take a closer look.