Only helpful in cancelling my order with them
Bought one of their cordless vacuum from Lidl less than a year ago and needed a replacement crevice tool due to misplacing it.
I contacted Lidl who redirected me to Beldray. Prior to contacting Lidl I scrolled through the website to fNind the part. Found a crevice tool pretty much identical to the one I needed but under a different vacuum model number. Both Airapid models just the part was for a more newer and recent model. I asked Beldray customer support to confirm if it would be compatible with my model. They said it wouldn't be.
After researching a bit and comparing my model to the new one I decided to order the part anyways. But... plot twist I cancelled my order with Beldray and then I ordered the same part from an independent retailer on eBay who offered free returns, free postage and warranty which are things Beldray didn't offer. The crevice tool fits perfectly fine with my model.
I think it's disappointing that Beldray stop selling some parts for products under a year old and still under a warranty. Despite selling a crevice tool that technically IS COMPATIBLE with my model I was told it wasn't all because of the product code not matching. It may be a tactic to have customers buy a whole new vacuum. I probably wouldn't buy a Beldray Vacuum again once it reaches the end of its life knowing that postage amd returns are not free for most orders, Beldray team's lack of product knowledge and "throw away" culture. Shame because technically they lost out on a sale and customer.
The three stars is solely because the Beldray support chat agent who cancelled my order did it promptly and was polite.
Beldray からの回答
Good Morning,
Thank you for taking the time to leave a review and share your experience.
I’m very sorry to hear about the difficulties you encountered when trying to purchase a replacement crevice tool. I completely understand how frustrating this must have been.
We always aim to provide accurate guidance based on the information available to us, including product codes, compatibility testing, and manufacturer specifications. I’m sorry if the advice you received left you feeling unsure or unsupported, that is not the standard of service we strive for, and I truly appreciate you bringing this to our attention.
I’m also sorry to hear that postage and returns concerns prevented you from continuing with your order. We do offer replacement parts for many of our products, and we never want customers to feel that replacing an entire appliance is the only option. Your feedback is extremely valuable and will help us review how clearly we communicate compatibility and the availability of parts.
I’m pleased to hear that the crevice tool you sourced elsewhere fits your vacuum, though I’m sorry we couldn’t support you more effectively at the time. Please be assured that we have reached out to you directly to offer further assistance.
Thank you again for your feedback, and I’m glad to hear that the agent you spoke with was polite and able to cancel your order promptly.
Kind regards,
Emily