Hi Lynn,

I’m really sorry to hear that you’ve had this experience — that’s not what we want for our customers.

On the meals, we know taste is very personal, but we do take feedback seriously and are always working to improve.

I’d also like to clarify that you can cancel your plan at any time. There’s no penalty to cancel — however, if you choose to stop early, we simply adjust the pricing so that you’ve paid the standard rate for what you’ve already received, rather than the lower rate linked to a longer-term plan.

Best wishes
Jane Plan