Lynn Carlyle

Hi Lynn,

I’m really sorry to hear that you’ve had this experience — that’s not what we want for our customers.

On the meals, we know taste is very personal, but we do take feedback seriously and are always working to improve.

I’d also like to clarify that you can cancel your plan at any time. There’s no penalty to cancel — however, if you choose to stop early, we simply adjust the pricing so that you’ve paid the standard rate for what you’ve already received, rather than the lower rate linked to a longer-term plan.

Best wishes
Jane Plan

Dear Customer,

We are very sorry to learn of your experience and appreciate the time you have taken to provide your feedback.

Your feedback is very valuable to both Coverwise and AXA Partners and will be used to help improve our service and product to ensure we can continue to meet the high standard we strive to deliver.

The booking process asks specific health related eligibility questions that direct customers to products that are likely to meet their needs.

This process includes asking about any health conditions suffered within the two-year period leading up to the policy purchase, that have been subject to treatment, tests, investigations or have required prescribed medication.

We can see that you have asked for your claim to be re-opened. If you have not registered a complaint and would like to discuss your concerns in further detail, please do use the below contact methods in order to speak with the relevant Complaints Team.
Email: claimcomplaints@axa-travel-insurance.com

Phone: 01737 815227

Once again, we thank you for sharing your feedback.

Kind Regards Coverwise/AXA Partners

Thanks so much for your review Lynne, really is much appreciated.
Look forward to seeing you next time you order 😀