MR

Their customer service team are incredibly poor. Their deliveries just as bad. Waited over a week for delivery of an item, just to be told today that its now not to be dispatched until 26th. Agents say they'll escalate complaints, ive made 3 overall and still not had a response about any of them. There also seems to be a lot of items they sell 3rd party which makes tracking difficult, but agents are never truthful.

A few issues that were non blame on their or my side, but the customer service to rectify the issue was above & beyond. Very responsive and easy to make contact with, the situation resolved with minimal effort on my part. A high standard of customer service offered without hesitation, very grateful.

I recieved my delivery, however, within that order was someone else's glasses, their personal details and prescription, and the other customer had all of that pertaining to me.

Dreadful customer services, snd blame placed with royal mail. Offered a 20% refund, and no clear explanation as to what they would do about what is a pretty poor data breach.

Absolutely dreadful service.

EDIT: Team manager in contact, offered free order as goodwill gesture and promised to investigate. Fair response, thank you.

Ordered a mattress online - was a dreadful, clearly faulty as springs bulging at the corners, and dips within the mattress. Called after a week (was told to give it time to settle) and they asked for images. They then said they would have to send out a technician to look at the product. Waited over a fortnight for a technician who then cancelled the visit the morning of. Called again today and they refuse to budge without a technician report and the wait for that is another fortnight. Have given up, ordered a new mattress but a really poor customer service with no empathy, understanding or desire to help. Hiding behind consumer proof policies. Have used JL frequently in the past year for a range of things from hoovers to fridges, but won't bother in future if the difficulty in getting a solution to an issue takes over a month.

This is my 2nd review - I was asked to remove the first one by the company. whilst they sort it. They didn't sort it.

3 garages where bookings were not confirmed NOR was the 1st garage aware of the issue in the 1st place.

No response from customer relations team until I put a negative review - then the response was to ask me to remove the review whilst they 'sort' it.

Booked into garage, with promise of hire car - this booking was also not confirmed and is now anticipated to be made at end October 23 due to garage diaries

No response from senior customer relations staff despite assurances they want to make it right. A few
promises from a Karim who assures me he will get back to me by Friday (15/9)

Ongoing now for approx. 8 weeks with no resolution, multiple phone calls, multiple broken promises, no response from management (despite CEO's assurances he 'has the final say'

Repeated failures of similar nature - no confirmed bookings, no communication. I was emailed asking 'how they could improve our standing with you' only to be asked to remove the review whilst they sort things - which has not happened.

I have never found a company so depressingly difficult to work with. Karim was understanding, lets hope he can sort it.

Regarding your reply.

The fault was covered by the policy regardless, you didn't go beyond the policy in any way. It also took multiple calls and complaints to get a resolution to that issue, too.

Further, there hasn't been unusual delays, you have either a) not passed on info to the garage or b) not confirmed the booking with the garage. One one occasion also you didn't pay the garage resulting I me not getting my car back.

The only response to all complaints regarding the multiple issues was to request I remove the negative review, until just after I posted this review I got an apology email from Dane.

My car was booked in for this coming Monday, but the booking was not confirmed (3rd time).

I accept your covering diagnostic costs at a rate higher than the policy (well if it eventually gets booked in) and have referenced Karim above.

At least have the decency to accept your failings and not downplay and add insult to an already dreadful experience. If it would help I can upload all bookings and correspondence to corroborate my version of events, they certainly would show its no where near as simple as you are suggesting.

Shocking customer service, delivery date is now over a week later than initially promised and the agent did absolutely nothing apart from.repeat their script that it was me who agreed to.the t&cs. Really wish I saw reviews on here before buying direct. Thought Samsung were reputable, after this I'd not be keen to use them again.

Tragic customer service. Had loan approved 4 days ago, signed all papers, received welcome papers etc. balance appears in 118 account, repayments set up and no loan received. Terrible waits to speak to customer services, just keep getting told to wait for 2-24 hours. Loan appears already on credit file. No one able / willing to help and very confusing responses.

We've had pet insurance since June and have unfortunately had to claim. Unfortunate because of injury to pooch, but in honesty the customer service offered by COOP Pet Insurance is diabolical. Late in assessing claims, querying a claim that was paid, I have had to call 7 times now for an update, each time a manager unavailable and call backs promised, still waiting. 5 weeks into a claim process and still no progress. Have provided requested info twice now and I keep getting asked for the same info. Have complained and told it will take 8 weeks to look into. The agents on the frontline are really friendly, but the processes behind them, aren't in any way fit for purpose.

First time using for a (daft?) query. Very friendly vet, happy to help.and give general.advice on non specific query, too. Very convenient service (had an appt. 20 mins after booking). Easy to use and generally very pleased.

Great service, helpful staff and next day delivery.. very good price for the item, too. I live in North Scotland and can rarely, if ever get such efficient delivery. Will use company again for sure

Can't comment on the actual policy as not had to use it m, however it was easy to set up and the website friendly!

The service was easy to use, fast and helpful. In less than 24 hours I had my money!