Carey Hand

I am so glad to hear this, Carey! Thank you so much - I hope that you have a wonderful rest of your week! Anna @ B&B

Hi Carey Hand,

We're happy to hear that your orders were quick and easy.

We appreciate your positive feedback very much.

Kind Regards

Vape Superstore

Dear Carey,

Thank you for taking time and effort to share your feedback on our Trustpilot website. We are sorry to hear of your less than satisfactory experience with the Pandora online team and we hope you will accept our sincerest apologies. We take pride in offering our customers the best level of customer service. In this instance, we would like to highly recommend reaching to our online team directly. Our dedicated Customer Care team will be happy to assist you further. Please reach out to them by telephone on 0808 234 5431,via email to estore-uk@pandora.net or you can also chat with us via our online chat service. You can find all the details here: Contact Support

We value our customer's opinions and would like to thank you for bringing this to our attention.

Best, Pandora

Hi Carey Hand,

We appreciate your positive feedback on the products and fast delivery service!

We're so glad you were pleased with your order.

Kind Regards

Vape Superstore

Hey Carey,

Thanks so much for your lovely review! 🍫💛 We’re thrilled to hear you love our wonky chocs, and we completely understand it’s a shame they don’t pop up more often 😄. Your support really helps us rescue perfectly good coffee and treats 💚.

To the Wonky Ones,
Wonky Coffee Team

Hi Carey,

I’m really sorry to hear about your experience and that you feel let down by our service. This is not the standard we aim for and I completely understand your frustration.

Our subscriptions can always be paused or cancelled anytime. There is a self serve portal you can login to our website to manage this or we will of course do this for you. When something has gone wrong it’s usually down to a system or communication error rather than us ignoring requests.

If you could please reach out to us directly at hello@tonichealth.co, we’ll make sure your subscription is cancelled/paused as you intended and refund any orders you didn't want right away.

Best,

Sunna

We are highly disappointed by your review. Under no circumstances have we suggested that the registration of an LPA was included in the fee we charge for advising on, and completing of, a Lasting Power of Attorney. Having spoken to you today, you had admitted that you had assumed the registration costs were covered. You also advised that the consultation you had with one of our advisors was very good.

More importantly, you are entitled to a full refund as part of our standard 14-day cooling off period. Under no circumstances was their right to a refund ever dependent on the declared actions regarding their review. Your refund is not based on the review we have received and is in line with our 14-day cooling off period per our terms of business.

Hi Carey,

I'm sorry to hear you've had trouble returning your items. We emailed you on 21st March as we need suitable collection dates in order to generate your return label, as you no longer have the original.

Please could you reply to our email at your earliest convenience so we can arrange the collection and process your refund? If you need any further assistance, feel free to contact us at Enquiries@CoopersofStortford.co.uk or call us on 0844 482 4409.

Kind regards,
Tom
Customer Services.