Bird & Blend Tea Co. レビュー 659

My family visited Bristol England in June of 2025. We stumbled into Bird & Blend Tea Co while exploring. We were shocked. My family lives in Kansas USA and we have never seen tea of this quality before. We purchased quite a bit of it while visiting Bristol, but since coming home I have ordered much more. I have sent many orders of this tea my friends and family. It’s been quite the experience to try the sheer volume and variety of this quality tea. America may not have the same kind of tea culture as England, but through these positive experiences it is growing. Your tea is not just a gift to England but to the whole world!

Very poor customer service. I requested to cancel a subscription service prior to it shipping, they still shipped it. Offered for me to send it back and still be charged shipping! Beware.

Fast delivery - even to my wee village in the EU, this only takes 2 days.
On the rare occasion that I needed the customer service (and never was it their own fault), I got treated with respect, the replies were fast, and Katie has been beyond helpful.
I started drinking B&B teas almost 2 years ago and still love discovering new flavours. A few cups a day are a must!

I wanted to purchase some limited edition Easter blend teas as gifts. Good thing I asked if they come in the tin depicted in the image - apparently not, here's the reply I received:

Unfortunately, all of the sizes of this particular blend come in pouches.
The silver tin pictured in the first image is the large 1kg one that features on our giant 'tea walls' in our stores. However, we completely understand that new customers or customers who haven't visited a store wouldn't have come across these before, and I am so sorry for the confusion!
The vast majority of our teas come in our blue eco-friendly pouches which are suitable for home compost.

I'm sure the tea is lovely, and I might still buy it for myself, but I do feel like it is false advertising to depict the beautifully decorated tin as the main image and NOT display any images of the actual packaging (blue pouch) it arrives in.

On Monday we were chuffed to bits when we spotted your shop in York. We’ve ordered from you online but loved being able to have a wander around your shop.

Your tea is top notch but what really made this the best visit was your amazing staff - what a team you have in this shop! I’m so sorry, I can’t remember names (an amazing gent with long hair, he/they pronouns and the BEST taste in clothes (epic Frankenstein t shirt and beetlejuice pins!) and a lovely lady with red hair and glasses, plus a gorgeous accent) but they were just so lovely!

We came into the shop with our two boys (7 and 12), and they were totally mesmerised. The team let them smell lots of different teas, spoke to them about what was in them, let them have some samples and involved them as much as they did us. I loved that and how it was so natural - it really was magical! My youngest likened it to a better version of Willy Wonka’s factory in tea form. I agree with him!

We’re from the Midlands so this visit was part of a little break in York. When the boys have been asked about their favourite bit of half term, both said the visit to the ‘Willy Wonka tea shop’ and the magic tea makers! It has really made me smile 😊

Please can you pass this on to the team and let them know that Monkey Chops, Chocolate Digestive and Coconut Chai are being drunk on repeat thanks to their introductions 😊

Thanks so much and have a fab weekend x

Gift the advent calendar every year really great gift, Always really well packaged.

Great products, welcoming and friendly staff. I always have a lovely time.

How lovely to be able to taste the tea before purchasing. Reasonably priced and interesting range of teas available. In store tea and matcha bar too. We were given time to browse without feeling pressured to buy. Overall a great experience

If you haven’t been to Bird and Brew Co, you are seriously missing out. From the moment you walk in, the vibe is warm, welcoming, and effortlessly cool — the kind of place that instantly feels like your new favorite spot.

The food? Absolutely phenomenal. Every dish is packed with bold flavor, perfectly cooked, and beautifully presented. Whether you’re there for their crispy, juicy chicken, inventive sides, or one of their incredible craft brews, everything tastes thoughtfully crafted and fresh. You can tell they care about quality in every bite.

And let’s talk about the drinks — their brew selection is top-tier. There’s something for everyone, whether you’re into smooth, easy sippers or something with a little more kick. The pairing of great food and great beer is done to perfection here.

The service truly sets them apart. The staff is friendly, attentive, and genuinely passionate about what they’re serving. You never feel rushed, and they’re always happy to make recommendations.

Bird and Brew Co isn’t just a meal — it’s an experience. Perfect for date nights, catching up with friends, or just treating yourself to something amazing. Five stars all the way.

A wonderful change from a more well known brand name! The staff were lovely, treating us with kindness and respect. Lots of great choices and we could smell to our hearts delight. Even had a sample. A fab experience.

After getting a new teapot for Christmas, I’d been on the hunt for a well-stocked loose leaf tea shop in Cardiff, when I happened upon Bird & Blend in Royal Arcade. On my first visit yesterday, I was greeted by such friendly and helpful staff, which made the whole experience really lovely - nothing was too much trouble and I was able to take as much time as I liked whilst browsing. Being able to smell all the different teas before choosing was such a treat. The girls there are absolutely wonderful! I can’t wait to come back. Thank you x

Visited the Glasgow store today and was so impressed with Natasha’s customer service. We were in the shop for almost an hour and the time flew by. Natasha listened to us and asked what we like and gave us lots of ideas and we left very pleased with our new purchases.

I love drinking special teas and this site is the best ever I 100%recommend it

My son bought me some of the blends for christmas and I had been meaning to visit, today was finally the day! I have come away with a blending bottle and 4 teas: Blueberry Pancake, Rhubarb & custard, Blue Raspberry, blueberry Pancakes and Tumeric and Ginger.
The Tumeric and Ginger was a free sample, I usually get friends to send me a similar tea from India which i LOVE... I was super excited to try this tea, and it was exactly the SAME... So no need to bother me indian friends... Looking forward to try the other teas. I also would make the trip to a shop in Camden for other tea flavours... Not any more, Bluewater is not far for me, so this is a great shop on my doorstep!
The lady in the shop was also LOVELY, passionate about the tea and had a really good understanding of the flavours.

The customer care was exceptional

I've been buying tea in the Manchester store for over 2 years now and never had anything except a wonderful experience. The staff are always really helpful and very friendly. As someone who cannot have caffeine it has completely changed my tea drinking and I've not had a tea I haven't liked yet. The evening events are great value for money and I'll hopefully be booking my next one really soon.

Wow…

I went into store today with my partner and danii was excellent. You don’t get service like that everywhere - they spent the time to explain different types of tea, where the tea came from, why bird and blend was so special (because you specialise in blends!) their favourite tea and others in store, about the event nights and how we could take part, the different tea that is local to each store (Brighton rock) asked if we wanted tea to takeaway from the store and more. I’m a fellow store manager and I was blown away by the service and I genuinely felt inspired by the level of service and the information I received - what an amazing brand.

Everyone in the shop was lovely and we ended up going for butter mint tea - I will be back.

Thank you Danii,

Rosie and grace x

Visited the Sheffield store - my first visit to a Bird & Blend store. I was not disappointed! The girl who served us was friendly, courteous and indulged me in smelling a whole range of teas before deciding on my selection. I was very impressed with the service and am now enjoying my Butter Toffee Popcorn Rooibos tea which is soooo delicious!!

I popped into the Borough store and was a bit overwhelmed by how much choice there was. I was immediately greeted by one of the team who came over and helped me. There were so many options, and I was able to smell lots of different teas and taste a few too. They answered all my questions and showed me the selection boxes too. I'm enjoying my first cup of chocolate digestive ☺️ thank you!