Nicola Wood

Was on time, clean, comfortable and took us straight to the venue! The drivers were pleasant and helpful. The bus wasn’t full and it had toilet facility’s although why you would need them I don’t know as there was a comfort break on a 3 hour journey! Good price too

I took a punt and ordered online, not having read any reviews, and in the midst of a chaotic time! I had to check a couple of details first and got immediate and helpful email replies. The bed arrived on the due date and was brought in carefully and put in the room of my choice. It was really well packaged and everything was carefully bagged, and it was all there! A first in this project! I didn’t unpack immediately due to circumstances and when I did I realised I’d made a mistake on my original order I emailed and received a reply straight away and the problem was sorted. I could not be happier with either the product, price or service! Thank you

Honestly..... no better than the online courses you can do for about £25! To get your certificate all you have to do is show up and login... in fact someone else could login for you and you would ‘pass’, without leaving home!
You get a very basic emailed booklet, and all the course actually entails is slides of the booklet- which are then described! So the slides of ‘whale eye’ or ‘ears back’ are described... but no answers are provided... How to prevent, how to intervene, when not to intervene....., absolutely no point in knowing about triggers or trigger stacking if nothing is then discussed! The course ran over time and the question/answer slide was skipped!
Save your petrol and read a decent canine behavioural book, you’ll learn more... oh and you won’t be inundated with further sales!

I was put off by all the negative reviews, but eventually sent my iPhone off, was contacted as I had had the screen replaced, not by Apple, and made a lower offer, but this was still above the majority of other sites so I accepted and money was in my Paypal account within minutes!

Easy to use, clear and with enough detail to make finding or selling a pet really easy. Whilst selling I can refresh the advert and keep it on the first page and I can check the stats, I had over 100 visits to my ad in the first day.

Despatched the day of order, and received the next day!

I ordered a full bathroom suite from Victoria Plumb and have to say that from beginning to end the process was easy and efficient, until I ran across a problem. I had received a broken pedestal, which when contacting customer service, I was quickly offered a replacement, with next day delivery. All good so far, but then I found I had inadvertently ordered a bath/screen package which had a 'fixed' screen, ie it was not hinged (I didn't even know screens were ever 'fixed').
I contacted customer services and after much discussion the correct product was identified (this was less than 2 hours after my first call) I had my card ready to pay (£89.99) but was then hit with a £34.99 delivery charge. This was being delivered on the same van as the broken pedestal, and at the same time. Suffice to say I was not happy with this, and after consulting with a team leader, I was advised I had to pay delivery or I could purchase 'hinges' elsewhere, although that would negate my 25 year guarantee! I could email a complaint. Which I did, I got a reply the next day, actually offering free delivery, but now for 4 days time!The plumber had had to return to fit the replacement pedestal and basin, so I could actually wash, so I now would incur costs. I respectfully requested a small discount (£65 instead of £89.99 which is what the additional cost for correct screen would have been if ordered initially, a discount of £24.99).
I have had 11 emails in reply daily since then, in reply to my replies, all stating no discount, seek advice from trading standards, 10 emails from different advisors. Some have agreed that the delivery charges were dropped as it does not state 'fixed screen' (it does now!) some have been quite rude, some have gone into depth explaining their legal position......Not one answering my query if I could just purchase the hinge pack from them or their suppliers, not one acknowledging that if they had given free delivery on the day of order-remember they were coming here anyway and it was the same van, then I wouldn't incur additional costs.......
So after 10 days battle, I am no further forward, I have bath/shower I cannot use as I cannot get in with the screen fixed in place,I have mobility issues, a knee that doesn't bend.........
So, disappointingly, I have to leave a negative review.... great unless something goes wrong!
**** Within 24 hours of this review I received a telephone call offering me the screen at £65, with free delivery, which I have gratefully accepted! I have amended the review and the star rating but honestly had to say had a lot of 'friction' as that is the truth. It is such a shame this company that excelled in every other way fell so short when a problem arose. But thank you for now putting it right****

I had a 3 piece suite that was too large for my current lounge, but which had been a major job getting in when I moved here as my lounge is upstairs!! So I was reluctant to change it even though I knew I needed to!! Then I was due to go into hospital last December for major surgery and I suddenly decided I needed it done! It was the last day for orders for Christmas delivery and I live 60 miles away from the store so I took my courage in both hands and ordered a 3 seater and a 2 seated sofa online! I had a call confirming my order and taking payment and confirmed they would deliver to my upstairs lounge!
I had my operation two weeks before Christmas, a local suction house came and took my old suite away on the morning of the arranged delivery, and in the afternoon I received a call from the drivers and they arrived as scheduled, without problem carried my new furniture upstairs and unpacked it, leaving me with a clean and tidy room and my new suite just 3 days before Christmas Day! I was unable to help due to the operation but they left no mess and were very polite .
One year on I still love my suite, it still looks good and suits the room perfectly! I am very happy with DFS, and my sofas!