William Henry

The company doesn’t seem to want to help solve problems at all. I had an issue with my booking and all I could get out of them was read the terms and conditions and your confirmation email. It was a stark reminder for me of the perils of faceless companies who hide behind the digital wall, and I bet you can’t find anywhere to complain to last minute ‘dot’ com

The guidance and correspondence from Carwow was great ….. until
I contacted them about the buyer of my vehicle bidding what was obviously high to win the deal and then doing everything they could to knock it down when they came to collect, most reasons completely unjustified …
and then the silence from Carwow was deafening ..

The biggest issue with booking with Tui is that you seem to get one shot at certain things but you are not told that you only get one shot!!

Examples are - You can select up to 3 special requests, I selected 1 thinking I could come back to add more but couldn't. TUIO Flex can only be added when booking and is only available in certain cases

You also hide things at specific times, we couldn't access details of a trip we were going on and so didn't know what to take with us, why do you do this?

Make things more transparent, give people a warning that these types of things will happen.

I also discovered that Facebook groups know an awful lot more about what you are selling than your own operators do!

Daughters car was recalled for replacement of fuel pump, three days later petrol was leaking over the fuel tank and onto the road. The part had not been fitted correctly and obviously not checked out. This is very worrying for a main dealer.

I had issues after setting up my website and contacted UK Business IT support who called me back within 5 minutes and got me up and running within 30 minutes
Awesome service, particularly in the world we live in today where poor service is the norm. Would fully recommend UK Business IT

I bought a Dimplex Opimyst fire and tried to register the guarantee and the guy in the ‘Indian’ call centre had no interest in the guarantee at all and just wanted to sell extended cover and never gave me my ref no for the guarantee. When I complained to Dimplex through their web form I received an auto reply telling me it would take up to 5 days to respond then absolutely nothing!

Ordered Tuesday delivered Wednesday morning, items as expected no problems

Appalling, both ways from Manchester to Euston were over booked and seats double booked, no one on board to sort mess out at all discussing, no care for passengers whatsoever

Order delivered on time and well packed, no issues

Tried to reduce the online quote by £1600 which was an insult, the guy refused to accept two services from an MOT registered garage and said they weren’t worth the paper they were written on, webuyanycar were more than happy to accept them and gave us full valuation. Would recommend you avoid this Company

We used Autotrader to sell our car. We were given a fair valuation and then when there dealer came to view our car he spent best part of an hour and couldn’t find anything that didn’t match the description of the car. When finished he quoted us 1600 less for the vehicle (13% less than quoted) and claimed we had an incomplete service history which was ridiculous given the car was 4 years old and had four services by approved garages and all other maintenance and MOT history was also supplied. I don’t know if this is representative of Autotrader but we will never waste our time using you again that’s for sure!

The actual support is good but incredibly frustrating trying to get to a point where a real person is helping you. I could not login and was told in an email to view my support case from a link which of course takes you to the login page, 'Game Over' at that point and because my issue was MFD every listed solution involved being logged into Xero first, which I couldn't.

There is no phone number for Xero support and the usual ploy of directing you anywhere bar to an email address is used extensively, pages upon pages of FAQ's and help topics (never the one you want though), even if you have the time or patience to try to trawl through all of them.

Ultimately it took me several hours to get back in again but the lady who picked up my case was very helpful and called me several times from a No ID No (presumably to stop me calling back?).

The Xero 'Verify' App was the issue for me, it completely forgot my details and caused confusion asking me to scan a QR code every time I responded to the 'Yes its me' notification when logging in.

I guess Xero support is as good or better than most SAS software support (after all its free), but it would be great if there was more human interaction from the start but I guess that's the way of the world these days?

We opted for self assembly and like most flat packs these days there are very few words to save money on multiple translations I guess and there were certain parts of the assembly process of the ottoman bed which certainly took some figuring out. I wasn’t over happy with the bottom of the storage area which was literally 4 pieces of chipboard to place on the floor carpet Inside the bed. The bed also had no castors so moving was difficult once assembled, overall the bed does what it says on the tin but I’m not overly impressed

Please be very careful regarding what you 'think' you are getting at pre-sale is indeed what you are actually signing up to. This Company will not under any circumstances allow you to terminate your contract even when 'promises' turn out not to be true

No issues with our new wardrobes at all, finished product if anything better than expected! Fitter was very conscientious and had a good amount of time to complete the job and was also willing to go the extra mile. I would definitely use Hammonds again and recommend them to anyone looking for this service.

We ordered a new leather sofa in June from M & S and were given a date that the sofa would be delivered. One week prior to delivery we received an email telling us that the sofa would be delivered on the date agreed. One day before the delivery we received confirmation the sofa would be delivered the following day between 8:30 and 10:30 and I had arranged annual leave to receive the sofa. On the morning of the delivery we were called only to be told that the sofa would NOT be coming and there were issues with the fabric, how could this possibly be the case when they had confirmed delivery less than 24 hours previously?? - The old Marks and Spencer that people looked up to as the standard bearer of reliable service seems to be long gone I'm afraid, no wonder Amazon have all but taken over the world!

Excellent service, improved images quickly and turned around flyers within several days including changes, much better than the larger suppliers!

Excellent service and very innovative approach with cleverly thought out software, takes all of the hustle out of house sales

Great place to find a nearly new bargain and knock thousands off list but don’t expect the same attention as you’d get from the main dealers

I was able to track my order from placement to delivery and my order arrived on time in excellent condition. I was very pleased with the item purchased and would recommend Gear4Music to anyone looking to purchase an instrument on line