kate Bentley

Kate, thank you for taking the time to leave a review and for taking my call today. It was good to speak to you. I was glad to hear our mechanic Campbell did an excellent job. As discussed, please don't hesitate to reach out if you need any further support.

We're here to help.

Very best, Brad

Hello Kate,
Thank you so much for your wonderful feedback. We're thrilled to hear that you trust ProDog and that your two dogs are loving their meals. Transparency and variety are really important to us, so it means a lot to know that you appreciate both.
Thanks for being part of ProDog
Best wishes
Team ProDog

Hi Kate,

Thank you so much for sharing your experience. We’re truly touched by your trust in ProDog to care for your girl with allergies and your brave boy. It means everything to us to know you feel confident in the nutrition we provide. Please give them both extra cuddles from our team, we’re so glad to be part of their mealtime routine.

Best wishes
Team ProDog

Love that Fussy’s kind to you and the planet—no nasties and cruelty-free all the way! 🌿💖

Thanks Kate, this means a lot to us!

Hi Kate, thank you for your feedback and we have noted your comments. Your postage costs have been refunded and we have now sent you a Personal Note - thank you for supplying us with the additional details we requested. From this note you can email us back directly, if you do have any further questions. With Kind Regards, The Crumb Team.

This is music to our armpits! Thank you 💪

Hi,

Thank you for sharing your experience. We understand how important accurate information is when it comes to your pet’s health, and we regret that the results did not align with your dog's known reactions. Upon investigating, we would like to confirm that our colleagues responded to both contacts but I do apologise if you did not receive their initial response.

While our test identifies potential sensitivities rather than allergies (which are immune responses diagnosed by a vet), we do appreciate that this distinction may not have been clear enough. We're glad to hear your refund was processed, and we will use your feedback to improve both our communication and service going forward.

Kind regards,
Customer Care Team

Hi Kate, thanks for your review. We really appreciate it. We hope you have a lovely day.