Great products and gift ideas, though discounts and prices a bit misleading
I ordered 154 prints, and was impressed with their timely updates and speedy service. However, I didn't get one picture which was in my album (maybe it was my error, but when it came to ordering them, I selected them all so can't see how one print wouldn't have gone through) and am still waiting to hear back from them (email sent to them querying this 5 days ago, and I'm sure I should have received a response by now?).
My one gripe though is their discounts. While it's great to get a discount, I find them ever so slightly misleading. The number of times I see "50% off, must end midnight tonight", so you get sucked in and go crazy trying to sort it in time. Then the following day that 50% discount has changed to 50-70% off!! I got 40% off this order, which I was made to think was going to end soon, but in fact, when it ended, the discount went up to 50% off! Grrr!
Also, have just ordered 5 calendars in a separate order. They are priced at £16.99 each (full price) for one, with the price going down when you order multiple. With the 50% discount and multiple I ended up getting them for £4.49 each which seems great, particularly when you compare it to the £16.99 starting price. However, I looked at an order from the 2nd January this year when I ordered the same type of calendar, and their starting price (no discount) was £11.99 for one, which is a big jump from £16.99! I also got 50% off these, so worked out almost the same price as what I'm getting now. Basically what I'm saying, is they are good at making it seem like you are getting a good deal, but in fact they are bumping up the prices big-time year on year!
My final gripe (so it seems like I have more than one gripe after all!) is the price of postage! It seems quite costly in comparison to other online shops. For my prints, it cost me £3.99. For the calendars, it was going to be £5.99 until I added on my 5th calendar which bumped it up to £6.99.
I do really like their calendars though, and have had many compliments, and people going off to order their own after they've seen mine. If you take your time, you can come out with a really fabulous end result which can be a very special gift.