MJ

Mr James Knowles

英国

レビュー

Sky のレビュー


5つ星のうち1の評価

Cancelled all of my SKY

Cancelled all of my SKY, TV, Broadband and equipment on the 11/2/26. Received a Royal Mail order for collection of all the equipment shortly after. Royal Mail picked up personally.
Now Ive received a request to return the equipment and they still collecting money for a service I dont have.
Nice scam SKY!!!!
I would not trust anything they do.

2026年3月9日
自発的なレビュー

Sky からの回答

Hi James,

Thank you for sharing your feedback. I'm really sorry to read about this experience, it’s understandably frustrating to receive return requests and charges after cancelling. This isn’t the service we want anyone to have. If you’re happy for us to check your account, we can review the cancellation details, the equipment returns and the charges to see what’s gone wrong. Please get in touch with us directly and we’ll look into this for you.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts — we’re here whenever you need us.

Thanks, Gillian

Samsung UK のレビュー


5つ星のうち1の評価

We bought a Samsung American style…

We bought a Samsung American style fridge freezer via Costco. Costco were helpful to a degree but Samsung from day one we useless and still useless. The problems we have had number nine issues from not freezing, ice accumulation, no ice cubes, fragile plastics on drawers, runners and general assembly. We have had a local Samsung repeater out do many times we exchange Christmas cards, now they have gone bust. From the start a £1600 purchase it’s been a struggle from day one. So be aware of this product as we certainly won’t be buying from Samsung again.

2026年3月1日
自発的なレビュー

Samsung UK からの回答

We are sorry to hear about the issues you have experienced with your Samsung American Style Fridge Freezer, including freezing, ice build‑up, design concerns and set‑up. This is not the long-term ownership experience we want any of our customers to have, James.

Our appliances are designed and tested to deliver reliable performance and durability, and we would really like to review this in detail and explore the best way forward for you.

Please get in touch with us directly, so we can look into the full history of the product, discuss the issues you have raised, and provide the right support. We want you to enjoy your appliance in perfect working order as soon as possible. You can find all of our contact details and operating times on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Btbroadband のレビュー


5つ星のうち1の評価

I was happy with the Broadband service…

I was happy with the Broadband service and TV worked wonderful, but these last couple of days the Broadband speed has fallen from 500mb to 30mb and even less at times. This of course affects the TV channels and the TV pixelates on most channels.
This I am not happy with, as it seem BT are cutting back on the Broadband speed.
Rectify ASAP, otherwise as I am within 30 days of start of the service I have a right to cancel everything.

2026年2月28日
自発的なレビュー

BT のレビュー


5つ星のうち1の評価

Benn with BT less than 24 hours and can…

Benn with BT less than 24 hours and can honestly say its terrible MY BT does not work, tried tried and been onto technical and they are less than useful unable to resolve issues. Have I made a mistake?
Had an hour long discuss with some one in a distant land who could not understand the complaint asked the same question numerous times as he did not understand plain english.
BT get your act together is a pain and useless.

2026年2月18日
自発的なレビュー

BT のレビュー


5つ星のうち1の評価

Ive been with BT one day and needed…

Ive been with BT one day and needed technical services, I got a man called Siram who was next to useless, I gave all my detail and all I got was sorry. Not a good start, shall I go back to SKY it is in the balance if this is the way BT operate from distant call centre I am not happy with it. BT you have got one day to sort Ive been patient enough no bullshit get it sorted. Tried to log in to MyBt all it does is take you round in circles no matter what you do. This is a terrible system, have I made the wrong choice. Thoroughly disappointed with BT after only 10 hours.

2026年2月17日
自発的なレビュー

Sky のレビュー


5つ星のうち1の評価

I entered into a contract a couple of…

I entered into a contract a couple of years ago for broadband and satellite tv. I’ve never been satisfied with the service and things have worsened, broadband on checking independently shows nothing like to figures quoted. It seems they are throttling back on the speed, in addition the satellite stared breaking up and impossible to watch in other room. Moved to try streaming and it’s even worse. What is going on????????

2026年2月1日
自発的なレビュー

Sky からの回答

Hi James,

Thank you for taking the time to leave your feedback, and I’m really sorry to read how long you’ve been struggling with both your broadband and TV services. You should never have to deal with unreliable speeds, picture break‑up or difficulties when trying to stream — that’s absolutely not the level of service we want any customer to experience.

Broadband speeds should always reflect what was discussed when you joined us, and if your independent checks are showing something significantly lower, we definitely need to look into that. There may be a line issue, a WiFi optimisation problem, or a fault on the network that hasn’t been properly addressed. We’d like to run full tests to understand what’s going on and get the performance back to where it should be.

The satellite picture breaking up and worsening when using equipment in another room also suggests there could be an alignment problem or equipment fault that we can resolve for you — and streaming issues often point to a broadband performance problem, so these may all be linked.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts — we’re here whenever you need us.

Thanks, Gillian

SkyStream のレビュー


5つ星のうち1の評価

Absolutely useless had to drop yo 720…

Absolutely useless had to drop yo 720 from 4k as advertised, paid for 4k and what do you get an in viewable set of stop starts every 19 seconds. I’ve got 6 additional boosters and yet total rubbish. In addition my SKY broadband drops to a mere 10 mb speed although paying for 150mb Fttp. How on earth is anyone with SKY supposed to be satisfied with this and still charge me £116 / month. Absolute robber and useless service. Be aware of this lot. Just been to a third world country and the service was superb, common we are supposed to be in a first world country??????????????????

2026年2月10日
自発的なレビュー

Norton のレビュー


5つ星のうち1の評価

Norton once again have taken a…

Norton once again have taken a subscription without authorisation. This is the second time. When following the cancel subscription route the software freezes and will not accept the cancellation.
The software identifies issues that are not there, which to resolve asks for further subscription. This is unacceptable. I also have FORTECT to check Nortons suggestion which are false. Seeking a full refund.

2026年2月1日
自発的なレビュー

Norton からの回答

Mr James Knowles, we understand your frustration regarding the unauthorized subscription renewal and the challenges you've faced with canceling it. Your experience with the software freezing during the cancellation process and identifying non-existent issues is certainly not the standard we strive for. We take concerns about billing assistance and service quality seriously and are committed to resolving this matter promptly. We kindly requested you to share the necessary information so that we can follow up on the issue and ensure it is resolved to your satisfaction. Could you please check it at your convenience? We are here to help. Thank you! – Norton

SkyStream のレビュー


5つ星のうち1の評価

I would say this is the worst system…

I would say this is the worst system I’ve ever used or encountered, I charged all setting to the lowest quality and still drops out, loses contact goes back to some random app. Had to be a signal booster that doesn’t work as I’ve found out it’s actually Sky streaming service that cannot keep up. So all in absolutely useless. I would advise against this . I have cancelled all SKY products, I believe SKY are in trouble. So glad I’m moving.

2026年1月27日
自発的なレビュー

Wowcher のレビュー


5つ星のうち1の評価

Purchased Acrobat Pro 2025 from…

Purchased Acrobat Pro 2025 from Wowcher, absolute garbage, useless, unable to open, cannot even follow Dutch video links. Tried Wowcher technical- keep getting replies were busy try again, were busy try again.
Requested full refund

2026年1月22日
自発的なレビュー

Wowcher からの回答

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you
on your case.
Please keep a look out for the reply.
Many Thanks
Wowcher Team

HP のレビュー


5つ星のうち1の評価

Absolute robbers useless printer…

Absolute robbers useless printer software and WiFi connection. Continue to demand money / subscriptions. Totally outrageous cost of cartridges. 9730e machine that never connects to WiFi. Cartridges print 20 copies and £123 to replace four.

2025年12月1日
自発的なレビュー

Royal Mail のレビュー


5つ星のうち1の評価

What a useless company

What a useless company, service and tracking. The tracking app provided by Royal Mail is next to useless, when trying to check statues it comes back with either try tomorrow or we are unable to provide an update until out for delivery. How are businesses supposed to work with this.

2025年11月24日
自発的なレビュー

WaterAid のレビュー


5つ星のうち1の評価

I don’t trust this charity seem to be…

I don’t trust this charity seem to be housed in the most expensive offices in London. The advert although there is a need is boring and unconvincing especially the guy in the glasses reading from a prompt, and now this new one “what on earth is it about or what is it trying achieve” absolutely rubbish. Why not actually publish the successes which will aid viewers to what has actually been achieved where and when.

2025年9月25日
自発的なレビュー

Jaguar Land Rover のレビュー


5つ星のうち1の評価

I have a 2022 EPace and notified about…

I have a 2022 EPace and notified about In Control subscription renewal due September 25 so renewed on line. Still waiting although paid £260 for the privilege. Phoned to discuss I was asked to provide proof of purchase this was sent, still waiting. This is the second time I’ve had issues with JLR, no wonder they in trouble, it didn’t help if your Customer Service is useless.

2025年9月19日
自発的なレビュー

Voyage Prive のレビュー


5つ星のうち2の評価

Booked a holiday in Zakynthos but two…

Booked a holiday in Zakynthos but two different carriers who won’t speak to you as you booked via Voyage Prive , so you have to do the running around. Hotel advertised rooms for VP not the best not as advertised so dissapointment. I would certainly look at alternatives and check out thoroughly the deal as there might be surprises. All in all check all and compare other holiday offers before booking.

2025年9月8日
自発的なレビュー

Voyage Prive からの回答

Hello James,

Thank you for taking the time to share your experience. We’re sorry to hear that the arrangements with the airlines and the hotel room did not fully meet your expectations.

To better understand what happened and provide you with a clearer response, could you please share your booking reference number with us? This will allow our team to review the details directly with our partners and follow up on the points you’ve raised.

We take feedback like yours seriously, as it helps us improve both the transparency of our offers and the overall booking experience for our members. We hope to have the chance to assist you further and restore your confidence in booking with Voyage Privé in the future.

Kind regards,
-Carl

San Carlo Manchester のレビュー


5つ星のうち2の評価

Not that good

Not that good, awful food, over priced.A shame as it could be better. A lot of competition so should go out to be better, rather than run of the mill.

2025年9月8日
自発的なレビュー

Premier Inn のレビュー


5つ星のうち1の評価

Once I used premier inn on a regular…

Once I used premier inn on a regular basis, but now they advertise low rates but can you get one certainly not. Over priced for something basic. No matter where. Why advertise low rates when it’s not achievable. Most now are dated. So won’t be using any more for a low quality product.

2025年2月11日
自発的なレビュー

The APC のレビュー


5つ星のうち5の評価

Good communications from both supplier…

Good communications from both supplier "Hard to Find Wines" and the Carrier APC, great service throughout. Delivered on time and specified time.

2025年8月27日
自発的なレビュー

The APC からの回答

Hi,
We’re over the moon with your 5⭐ review—thank you for giving us a great review!
Best,
Jemima
Customer.relations@apc-overnight.com

Hoover のレビュー


5つ星のうち1の評価

Has anyone tried to have a warranty…

Has anyone tried to have a warranty claim for a Hoover products.
1- Cannot get through by phone
2- Website useless keep going round in circles
3- Sent an e-mail with the full details
4- Then got a reply asking for the details again- with a no-reply email address at Hoover
5- Tried another way mail box full at Hoover and not accepting mail
WTF mmm
To continue unable to contact directly like normal, but only through a social webpage. Tried this it worked, then advised to book it through my account via their webpage. “Book a repair” is there- clicked on it and guess what we are unable to book a repair vie their home page. What kind of stupid outfit is this, they do everything block access to all methods to book a warranty repair.
Their products must be that bad that all means to activate repair are blocked!!!!

2025年8月12日
自発的なレビュー

Hoover からの回答

Good morning James,
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to look into this for you. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Tara
The Hoover Team

Jet2holidays のレビュー


5つ星のうち2の評価

Jet2 have got expensive over the last…

Jet2 have got expensive over the last couple of years. Better deals can be found elsewhere. The offers keep changing but overall nothing changes cost is still high.

2025年8月4日
自発的なレビュー

Jet2holidays からの回答

Hi James,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support