Hi James,
Thank you for taking the time to leave your feedback, and I’m really sorry to read how long you’ve been struggling with both your broadband and TV services. You should never have to deal with unreliable speeds, picture break‑up or difficulties when trying to stream — that’s absolutely not the level of service we want any customer to experience.
Broadband speeds should always reflect what was discussed when you joined us, and if your independent checks are showing something significantly lower, we definitely need to look into that. There may be a line issue, a WiFi optimisation problem, or a fault on the network that hasn’t been properly addressed. We’d like to run full tests to understand what’s going on and get the performance back to where it should be.
The satellite picture breaking up and worsening when using equipment in another room also suggests there could be an alignment problem or equipment fault that we can resolve for you — and streaming issues often point to a broadband performance problem, so these may all be linked.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts — we’re here whenever you need us.
Thanks, Gillian