Useless service
Dear Sir/Madam,
I would like to make a formal complaint regarding the behaviour of a staff member, Jon Hutchison, at the Parts Development department of BMW Loughton.
I recently 09/03/2026 @ 14:55 pm visited the store to purchase a wheel centre logo cap and was charged £18.13 for a single item. When I politely asked why the price was so high, Jon Hutchison laughed at me and said, “It’s not expensive for me.” I found this response unprofessional and disrespectful. When I asked why he was laughing and explained that my question was serious, he became aggressive.
Both he and one of his colleagues began raising their voices and shouted at me. I was told, “If you don’t like it, leave the store and don’t buy it.” I was extremely disappointed by their attitude and poor manners.
As a chauffeur who regularly drives BMW vehicles, I expected a much higher level of customer service from a BMW dealership. This experience has left a very negative impression, and I hope management will take this complaint seriously and address the behaviour of the staff involved. I will tell all of my friends and my colleagues to not use BMW Loughton as they Complety useless and unprofessional.
Thank you for your time, and I look forward to your response.