Absolutely overpromised and underdelivered. Despite agreeing I was receiving well below the expected broadband speed nothing was done to rectify the issue. I became extremely frustrated trying to speak to someone, could only type messages to a virtual helper.(complete waste of time) despite not receiving the promised service I was harrassed for payment. I would love to speak to someone from this company but I doubt this will ever happen.
No pressure from the staff. They only offered advice when we asked for assistance. Thank you.
2025年8月22日
bedkingdom からの回答
We're happy to hear that our staff provided the right level of support during your visit. Thank you for acknowledging our team's approach to customer assistance.
Struggled to renew online so called the phone number but the lines were busy. They offered to call me bank and did. The caller was most HELPFUL and renewal was easy. Thanks
I have used Staysure for many years . However I realised I was 4 days short of cover as the annual policy (which hasn't been used this year) expired before my return. After holding on the phone for 45 minutes the call was answered then put on hold again. Total length of call 1 hour 16 minutes. Not impressed when we were charged over 40 pounds for the pleasure.
2021年9月1日
Staysure Travel Insurance からの回答
Dear Mr Harland,
I apologise for the poor experience you have had in contacting us.
Due to consumers current concerns regarding Coronavirus, we are experiencing unprecedented call volume, website visits and email requests, as customers are keen to obtain appropriate Travel Insurance cover.
Please be assured we are doing everything we can to ensure our website and call answering capacity is being increased to allow us to manage the current demand, in particular for Customer Service and our MyStaysure server capacity.
Please be assured that the relevant feedback will be passed on to the agents manager in order to provide them with the relevant training and support to improve the customer experience they are providing.
If you do have any further question or queries about your policy you can use our MyStaysure account, which can be accessed via our Staysure website. Here you will be able to access copies of your policy documents, FAQ's or message our Customer Service Team. Once again, my apologies for your experience in these unprecedented circumstances and thank you for choosing Staysure as your travel insurance provider.
