Talk Talk レビュー 454

Never again will I use Talk Talk. I have been a customer for 10+ years, 2 weeks ago my router stopped working, they sent an engineer out, they replaced the router, and now 2 weeks later the router is broken! I had an engineer visit today, he confirmed that router was at fault, I get an email telling me that the fault was fixed even thou I have had no internet for 4 days and the problem was not resolved, I have just spent another hour on the phone speaking to the tech department, to be told I have to wait 3 days for someone to call me before they would even consider a new router, so in the last 4 weeks I will be without a service for nearly 2 weeks, and I am paying for that service ! Ridiculous. and now I have to pay £100 to leave so I can go to another service provided, I will gladly pay that to get away from them....I didn't even want to give them 1 Star, do yourself a favour and don't waste your time with them. clearly they do not value customer loyalty. I am fuming, I need my internet for work, so not only am I paying for a service I am not getting, I am not able to work either, what an absolute Joke !

Absolutely overpromised and underdelivered. Despite agreeing I was receiving well below the expected broadband speed nothing was done to rectify the issue. I became extremely frustrated trying to speak to someone, could only type messages to a virtual helper.(complete waste of time) despite not receiving the promised service I was harrassed for payment. I would love to speak to someone from this company but I doubt this will ever happen.

Dealing with Talk Talk is a numbing, bewildering tour of hell.

Like so many other sufferers on this page, I could write reams. Their tales of woe make depressing reading, though I wish I'd seen them earlier.

To keep it brief, I will give you some highlights. Please, read just a little further before entering into a contract with Talk Talk - though I suspect if you're here it might already be too late.

The short version - here goes.

For eight days my internet connection dropped out. Eight times they told me they'd fixed it, and eight times it broke again. Not great, but that's not the worst bit.

On day five they told me an engineer would come to my house. They threatened me with a £75 fine if I was not in. So I waited in all morning. No engineer came.

So I went online via my phone to their support chat. I was promised the engineer would appear that afternoon. But again, no one came.

Then, incredibly, Talk Talk sent me a text saying 'we hope that your recent visit from an engineer has resolved the issue'. There had been no engineer and I had no internet connection when this text arrived.

So I went back online, and after an agonising half hour (really) was told the issue would be passed to the 'Complaints Team' who would certainly contact me 'as soon as possible'.

Has any one from the Complaints Team been in touch? One guess.

There's much more, but that's a flavour. So be warned.

Trust Pilot has a feature where you can check the feedback given to lots of ISPs. Worth a look, because there are many who are much, much better than Talk Talk.

could not sign in to my webmail account although i pay 5pounds a month for acess to webmail who say they will send a link to my phone that doesnt arrive

Had to speak with Talk Talk today due to my sister's outstanding bill. She has a disability and I have power of attorney over her affairs. Used their chat facility and phone them only for them to say they need to speak to the account holder to get permission. I am sure I told them this. My sister has limited speech problems and cannot really understand anyone in authority over the phone but they still insist they want to speak with her. They need to get things sorted with dealing with disabled and vulnerable customers. I got her transferred to these people from BT because her bills were extortionate with BT but like everywhere else including here the bills just rise. She needs the phone to get in contact with me she has a mobile phone but seldom uses it preferring a landline.

I have unfortunately inherited TalkTalk via takeover. I didn’t choose them and wouldn’t. My experience with them has been and is shocking. How they get away with such bad service, I certainly do not know!

AVOID THIS COMPANY LIKE YOUR LIFE DEPENDS ON IT!

I found this information online, which explains their shoddy behaviour…

“TalkTalk's finances have been under scrutiny and under pressure for a long time: In recent years it has tottered from crisis to crisis, and came close to collapse until, in September 2024, it managed to negotiate a refinancing deal that gave it a stay of execution by covering the company's extended debt maturities ...”

I wrote a poem of frustration, because I needed a format that would help me destress from the trauma they have caused me.

TalkTalk.
All you do is…talk, talk.
Talk your scripts, but don’t do the walk.

I’ve had no internet since February 16th.
For weeks you’ve gaslit me on getting it fixed.
But all you’ve given me are lies and tricks.

I’ve lost track the amount of times you’ve said my new router is in the post.
Every time I call you deliberately give me false hope.
“3 to 5 working days”, you always say.
“We are sending it to you, it’s definitely on its way.”

Five days later (and several of these).
NOT A SAUSAGE!
I stayed in on the mornings, holding myself hostage.
Waiting for the postman to delivery my connection to the World Wide Web.
But all I got was no router, no explanation or apology instead.

I’m constantly having to call you up, to find out what is going on and
why Talk Talk are incapable and forever getting things wrong.
Your phone agents may as well be A.I.
Why can’t they communicate like humans?
I don’t understand why.
Reciting silly scripts, that make no sense.
They’re incapable of thinking and dealing with the present tense.
Wasting time each call having to start from the beginning.
‘Company of the Year’ you will definitely NOT be winning!
Being passed from one department to the next.
Asking me the exact same questions.
Is this a test?
Going round in circles like past the parcel.
Accept the only prize at the end is a clown cartel.

Booking an engineer is like dialing a wish.
I should be getting the £75
For putting up with their pretending to come ish!

I’m so fed up with your backwards “customer care”.
Putting customers through this trauma is completely unfair.

TalkTalk.
You really don’t have a clue.
Nor care about your customers.
Compensation and a proper apology is what I require from you.
Your accountability and action is well overdue.

I’m not asking anything of you that you’re not supposed to be providing.
I’m not calling you to fix my roof or fridge freezer.
You are a telecommunications company
But you act like a right geezer.
Duckin’ and divin’ and telling lies.
I think even an enthusiastic meat eater
Would have had enough of your pork pies!

Get your act together, or just give it up!
You just cause too much frustration and your customers have had enough!

I’m writing this poem, because you NEVER listen when I speak.
Maybe this format, your conscience it will reach.
I won’t hold my breath for positive action.
You may just find this poem a humorous distraction.
Although the way you do business is definitely not funny!
You waste customers’ time, energy and money.

Whoever owns TalkTalk, doesn’t give a rat’s.
If they’re trying to be the worst company
I can give them my CONGRATS!

Get it together or just get gone!
Serve or release your customers
So we can all move on!

Folks, if TalkTalk are giving you the runaround, go straight to Ofcom. You will get the advice you need to get things resolved.

I will keep this brief but the story is huge. The most difficult company to talk to despite their name. I was without broadband for 12 days in Nov/Dec 2025. A large part of village was without due to a major fault down to National Grid and Open Reach. I contacted this my provider, many times and didn't manage to talk to a real person. They then refused to pay compensation and said they were not informed of the outage. On the recommendation of Ofcom I took the case to CEDR, the arbitration scheme, and the compensation has been paid. I had to provide phone records and emails as proof that they did know. I can't wait for June to arrive when I can switch provider. I was transferred to TalkTalk by my former broadband provider Shell. This is the second problem I've had since moving over to them. It is impossible to speak to a human being. Never give up with this company to get service. TalkTalk please don't bother answering this with your usual banal offerings. Nothing changes.

Terrible. Get internet dropouts all the time & this last few weeks it's been off as much as on. For years I've put up with their mediocre service being too lazy to change but now it's untenable. When I called via phone their automatic response to my issue of "no internet" was to go online & follow their steps. Utterly useless & I will be changing my provider on Monday.

I complained earlier this year that the broadband service was at times very slow (9mps) and sometimes non-existent. The usual line test was performed and found to be ok. Yes, may be now, but not last night. We will investigate - nothing happened. I intimated that I was considering terminating the contract. They sent a letter dated Feb 2nd asking me to call 0345 172 0122 to get a better deal. I don't want a better deal - I want better service. Tried the number - it is out of service.
The router stopped working last week. Fortunately I have my own spare. I spent two hours yesterday with webchat and phone to achieve absolutely nothing. They have not decided whether to send a replacement or an engineer. When I was asked for the fourth time to be patient whilst they did a line test I lost my patience, gave him a firm dressing down and terminated the call. In the meantime, I'm paying £41 monthly for a service using my own equipment!
This has to be the worst company I have ever dealt with. DO NOT SIGN UP TO TALKTALK!!!

I haven't been able to access my bills online for months. Made a complaint and despite being assured it will be sorted it has not. I think there must be something they cannot fix but just string you along.

Quite appalling customer service! Just spent approx 2 hours via ' chat' whereupon I was handed over three times across 4 different contacts ( one being a bot!)
My apparently simple ( to me!) query of upgrading from a data- only to VOIP package - and wanting to know costs and steps involved - seemed to beyond the knowledge of all involved! I was repeatedly sent ' verification codes' to quote and asked for all the SAME INFO again and again - until finally I was advised that a sales interface ' would be in contact'! What an utter waste of 2 hours! Been put off upgrade altogether!

Having logged in to there site, there was an immediate message the says to renew the contract for a further 2yrs at a £26per month until the end of 2027 so I click the button, soon afterwards they increased the price to £30 per month. This company operates a scam to keep customers and locks them into staying with them like a bad April fools joke, don't ever sign up with these.

Awful customer support. I have chatted with both Roger and Shivam who mainly just cut and paste replies. I got more help from AI. I have explained the issue and all the tests I have undertaken. Still they respond with we will send a micro filter and see if that works. Utterly useless. My point was
The router goes straight to flashing amber immediately when powered on and never shows a white light. When the WiFi booster is turned off, the TalkTalk network does not appear at all in available networks. I have tested it in the master/test socket with nothing else connected. A faulty microfilter would affect the DSL connection, but it would not stop the router broadcasting WiFi. This suggests the router or its power supply is not completing its startup. Please can this be escalated for a replacement router.
The response I got was Yes we will help you. We need to wait for the micro filter to arrive to see if it works.

Whish I could give zero
Customer service worst I have dealt with passed from pillar to post pay a bit extra for another provider

I've had a contract with them for two years. On the two times I've needed to contact them they have been useless. Took three days to get my broadband back to service. The second occasion they sent me an email asking me to renew my contract. I was unable to login to my account. Went through the process of chatting to a bot to be then put through to an operator who after twenty minutes said he'd fixed the issue but that I would be unable to login for twenty four hours. No compensation offered for the three days without broadband.
I'm only using them because there is no fibre connection in my road as yet. I can't wait to leave.
The service is fine until there is an issue.

11 ⭐ 1-Star Review: The Most Infuriating, Time Wasting Experience I’ve Ever Had With a Company
My experience with TalkTalk has been an absolute disgrace from start to finish. I was given false information about an engineer charge, and it honestly feels like I was completely misled. Four weeks later — yes, FOUR WEEKS — my phone line is still broken.
In that time, I’ve had around 20 online conversations with their support team, and every single one has been a complete waste of time. I’m forced to explain the situation again and again, with zero continuity, zero accountability, and absolutely no sign that anyone actually wants to fix the problem.
The level of incompetence is unbelievable.
It’s like they’re reading from scripts and hoping I eventually give up.
I even told them outright that if nothing changes, I will cancel my Direct Debit and take this straight to the Ombudsman — and even that didn’t motivate them. TalkTalk just carried on as if customers’ time and patience mean nothing.
After four weeks, endless conversations, and ridiculous amounts of stress, I’m left with a broken service and no confidence whatsoever in this company. Based on my experience, TalkTalk has been unreliable, unprofessional, and completely incapable of resolving even basic issues.
I wouldn’t recommend them to anyone — not even as a last resort.

Last year I went fibre but was not informed I would loose my landline of 40 years. Next day after an age, made contact and said would re-instate but not the original number . Was going live but it did'nt contacted again and waited for action. It did'nt. Then I saw on two occassions large sums taken from my bank account. Contacted Bank and stopped all standing orders. They had created linked to mt bank two further accounts my name spelt differently and took money as I had apparently broken the contract on both. Moved immediately to another provider and yet a year later they have sent my debt the original account apparently left before time to a debt agency..

Talk Talk are absolutely the worst service provider I have ever had the misfortune to deal with. Tried to upgrade my account to include broadband in November 2025 and they keep sending out the new contract then cancelling it for no reason. Their customer service team are useless both via phone and on line chat. It is now 3 months since my original request to add broadband and I’m not waiting a moment longer. I am moving my business to another provider - anyone other than TALK CRAP TALK

After a negative review, you expect someone from an organization to call back to rectify the errors, instead staff have the cheek to ask you to contact them. What is the world coming to? Feel like your chief executive needs to go back to learning the alphabets of good customer service. James or Susie need to apologise to every customer before the company closes.

I had high hopes for Talk Talk but over a year in my internet is intermittent at best. I have had multiple engineers visit who all said they couldn't provide sufficient speed to my address. I was promised repayment in Feb 2025 for the time the internet was not working but I have yet to receive it. I tried to speak to someone today but was past around different employees for hours before being told they couldn't refund me anything as my internet still isn't working! They are still more than willing to take my monthly payments though.. I asked to make a formal complaint regarding this with 'Allan' he said he spoke to his manager and he wasn't going to process my complaint. Highly illegal!