Mark Holroyd

Ordered four kookaburra cricket balls from Cricket Direct. Payment was taken but no parcel tracking was possible, I contacted the company after 72 hours and was assured the product was on its way. When the parcel was not delivered I emailed again, only to be told that the cricket balls were out of stock and had never been sent despite assurances. Really poor service.

My wife and I attended the DFS Aintree store approximately 6–8 weeks ago, where we selected a sofa and footstool. At the point of sale, we informed the sales assistant that we intended to wait until after Christmas to see whether the items would be included in a sale. We were explicitly advised that this was unnecessary, as if we placed the order immediately and the items were later reduced, we would be refunded the difference. Relying on this clear assurance, we proceeded with the purchase.

The sofa and footstool are now included in a sale (£150 off the sofa and £30 off the footstool). When I contacted DFS to request the promised refund, I was informed that this policy only applies prior to delivery. This condition was not disclosed at the time of sale.

Under the Consumer Protection from Unfair Trading Regulations 2008, it is unlawful for a trader to engage in misleading actions or misleading omissions that cause, or are likely to cause, a consumer to make a transactional decision they would not otherwise have made. The failure to disclose a material condition of the offer constitutes a misleading omission. Additionally, under the Consumer Rights Act 2015, information provided by a trader—whether verbally or in writing—forms part of the contract if it influences the consumer’s decision to purchase.

Had the delivery limitation been disclosed, I would not have placed the order at that time and would have waited until after Christmas. I therefore believe I was misled at the point of sale and that the contract was entered into based on incomplete and inaccurate information.

Craig from auto scratch did an amazing job of repairing paint damage, it looks like new. Brilliant service.

Kings Facilities Management built our double storey extension and we couldn’t be happier with the finished build. Michael and his team were exceptional throughout, I wouldn’t hesitate to recommend their services.

Great service.

Excellent service, I can’t recommend this company enough. Craig from AutoScratch did an amazing job, the bumper looks like new.

I ordered a bike carrier and Sport and Leisure offered the cheapest price and delivery was prompt. Unfortunately the product wasn’t suitable and I have to return the product. After contacting Sport and Leisure they gave me the return address but informed me that I have to organise and pay for a courier to return the product. When operating a web based sales business you really need a robust returns policy to ensure customers can return products quickly and easily, unfortunately Sport and Leisure do not have such a policy in place.

Broke within 6 weeks of purchase. The lock will not open and now I have post stuck inside.

Bought the K9 cordless hoover to clean the car. I found it to be not that powerful and only has a 20 minute battery life, I returned the product for a refund.

Excellent service and friendly staff, highly recommended.

Bought a pea coat from & Sons, beautiful coat, good quality and good customer service, I’ll be buying from this company again.

Appalling service from policy expert. Unbeknownst to me I had a crack in the base of my shower tray, causing extensive water damage to the room beneath including collapsed plaster board, damage to walls and a host of individual items. I put a claim in with policy expert and a surveyor attended my property. He said the policy only covered 'track and trace' and that the policy would not cover repairing the source of the leak. He informed me that the only thing I could claim for was to have the plaster board replaced and plastered, an estimated cost of £800. The excess for water damage on the policy is £700. I have extensive damage to my property, I need a new shower tray installing, bathroom tiles and flooring made good, new plaster board, plastering and decorating and policy expert are offering me £100. Absolutely disgusting customer service and a con of a policy.

Bought a Castelli top that didn’t fit, the returns process is nowhere near as convenient as Wiggle, I had to pay 60p for the post office to collect it, wait in for a morning and Tredz charged me £3 for the refund. If you’re operating an online retailer then you really need to make returns easier and free.

I ordered three items for delivery to store. One of the items was a children's tracksuit and on opening the package I found that the tracksuit top was missing. I went back in to the store and was told that as I ordered the item online I would need to contact them and that the online and retail operation were 'separate entities'. I contacted the online customer service team and received an automated response to tell me that orders sometimes come in two parts and if I really had a problem that I would need to e mail customer services. I though that's what I'd just done. After e mailing customer services again I received a request to send a picture of the packaging and missing items. How do you photograph a missing item? I photographed what was included in the package and sent it as requested. I have now received another automated e mail to say that the customer services team are very busy and will get back to me in due course. With customer service this bad I have no doubt that they're busy, I anxiously await another unhelpful response from Sports Direct.

I tried the hismile teeth whitening and got no results. As I already had the kit I bought some of the ‘new end improved’ PAP formula. Unfortunately I still have had no noticeable results. I’m really disappointed with the product and feel as though the results seen in the advertising are totally misleading.

I bought two of the starter kits, one for my wife and I. After we both completed the full course neither of us could see any difference. You get nothing like the results in the commercials, hismile should be reported to trading standards for false advertising.

I ordered a pair of trainers from Asics. The delivery time said 10-15 days, it has now been over 15 days and I have still not received my order. I have e mailed Asics twice and has no reply. After waiting for half an hour on hold I got through to customer service who said they would look into it for me and get back to me, I’ve still not heard back from them. I have called again today and the telephone lines aren’t operational, literally no phone customer service at all. The service has been appalling, a disgrace from start to finish.

Easy to use, efficient service and fast delivery. Highly recommended.

Power house fitness use XDP to deliver their products. Based on XDP's reviews they are notoriously bad so I don't know why powerhouse fitness have chosen to use them as their courier. I bought an exercise bike which was faulty and needed to be returned, it was organised with powerhouse fitness that XDP would pick it up on a Friday but XDP didn't show up. Organised for Monday, XDP didn't show up. Promised on Monday afternoon that the manager at powerhouse fitness had spoken to the managing director of XDP and that the bike would DEFINATELY be pick up on Tuesday, XDP didn't show up. Once faulty product, three days off work waiting for said faulty product to be picked up and still no resolution. And powerhouse fitness won't give me a refund until they receive the returned product!