Mr Pattinson

Swatch repairs at Southampton (Tissot).
I sent off my father in laws Tissot watch in December, it came back just before Christmas, they said that unfortunately , the parts for the watch were now obsolete. However they had clearly done some repair work to it as it is now working again and keeps good time. There was no charge for the repair. This is the second time I have used the repair service in Southampton and both times they have been incredibly helpful. They have given the best customer service that I have had in years.

We have a relationship manager (Raluca Borza) who has to say the least been fantastic, whenever we have needed to discuss something, Raluca has been very helpful with in-depth explanations.
My wife managed to lock herself out of online banking and Raluca spent some time helping her to unlock her and help with a banking transaction. Also, I would like to praise all the staff at the Kendal branch for always being helpful. So thank you to Raluca and the Kendal branch staff.

I had a live plant ordered from Thomson and Morgan, it was dispatched 6 days ago, it has been out for delivery for 2 days, now they say they have delivered it and they haven't. I'm thinking of using Yodel for my funeral as I will be safe in the knowledge that I will be well and truly dead by the time I reach the crematorium, but maybe not the right crematorium!

Things have changed.
We arrived at Manchester airport to take LS939 on the 12th of January to Innsbruck Austria.
The plane was late boarding, but to be fair not by much. We sat in our seats and were really cramped, when we first started flying with Jet2 the seats had less padding than many of the other economy planes, but they gave you more room, which was great for a 2 or 4 hour flight as you could move, but now, they have crammed them together like all the other economy companies, but without the padding. Anyway we had a drip drip of reasons why we hadn't left yet, and we couldn't hear the captain very well anyway.
After about 40 mins we finally headed for the runway, by which time we were over an hour and a half late.
The return journey, was no better, LS940, crammed in to our seats again (I'm 5'10, and I would not be able to get anywhere near a brace position if needed), my knees up against the seat in front (not what it used to be.).
The plane was late leaving and when we boarded the Captain said, they were sorry, but they were late arriving at the Airport. 10 minutes after boarding, we were told that they were still loading bags and we would be another 10 mins. So after another 10 mins the captain said, they had signed off all the paperwork, but they were waiting for a member of the ground crew to arrive? Another 10 mins passed, the Captain then said, that he was waiting for a pusher, as Innsbruck only had one ?????
About 45 mins later we finally started to move, what would have been a 1hr 45 min flight time was 2hr 30 mins, this now seems to happen with every flight with Jet2. They are late boarding and then they are late leaving with people sitting on the aircraft in very uncomfortable seats. People complain about the UK train service, but imagine if every train you got on was 1 to 2 hours late, it makes our trains look good and they are not.
We get fed up with listening to the drip drip excuses as to why they haven't left yet, making out they are doing their best, but something else is to blame! I would be really interested to hear from anyone, who has been on a Jet2 plane and actually left on time.
Everyone we speak to now says the same and have the same experience.

Very dissapointed this year, we went to Austria, Seefeld resort this year with Inghams and to be honest, we may as well have gone on our own.
We have been going on winter holidays with inghams almost every year since 2008 (not during covid) and they have always been good.
However this year was not good. A week before we left for our holiday, we had an email from Chris (resort rep) saying he was looking forward to meeting us.
We left on the 12th January with Jet2, 40 minutes of delay whilst sitting on the plane, with excuses every 5 to 10 minutes as to why we haven't left ( they used to be really good, but not so anymore, every flight is a delay with drip fed excuses), if you had this every time on a train people would complain!
Arrived at the resort and put on a minibus, handed our information pack.
When we arrived at the hotel I opened the infromation pack and all it had in it was brochures and leaflets, the same as in the hotel, nothing else. I emailled Inghams as to whether there was a meet and greet ( Inghams always do these with the Reps)? I got an email back from a lady called Andrea, she told me that Chris was ill and that there would be a meet and greet info session at 09:15 the following day with Alex, who was filling in for the day, as Chris would be back the next day. The chat with Alex was good and he took us around a few places to give us an idea of the layout of the resort.
We never saw or heard from a rep again for the rest of the holiday. Because we have been many times with Inghams we knew to expect departure infomation held at the front desk two days before departure and that was there, but we woud not have known otherwise.
Since Covid, Inghams seem to have lost the service that you used to get and to be honest, what is the point of going with a company, rather than just doing it yourself? A few years back the Reps would have days where they would take you on skiing routes and go for walks on certain days, they may even arrange excursions, now you seem to be lucky if you even see the Rep, but none of the trips seem to have become cheaper.
Anyway 18th of January, coach arrives on time (very good ), but still no Rep. Arrived at Innsbruck airport and we were through very quickly, excellent service. 13:20, 5 minutes after we where due to fly we boarded the Jet2 plane, The Captain said sorry they were late, but they arrived late, but we will be taking off shortly, 10 mins later, Captain said they are still loading the bags, they will be 10 mins, after the 10 mins, Captain says they have done all the paperwork, but they were waiting for a member of the ground crew, another ten minutes later and the Captain said that they had to wait for a "push back machine" as Innsbruck only has one???
Anyway after 40 minutes (again) of sitting on the plane, we finally got moving.
Between Inghams and Jet2, we didn't have a great experience, although we could not fault the resort or the hotel, all the hotels that Inghams offer at Seefeld belong to the same family (I think) and they are all good.

The website ordering system works really well and we recieved our order very quickly.

The software that deals with billing and delivery address does not function correctly.
I put in my billing address and then the delivery address, what I got, when I had gone through payment was a combination of both addresses, but with the postcode and first line of the address sending it to the billing address. So now after paying the Watch shop £4.99 delivery I now have to pay the post office to deliver it to the correct address. Customer service have also been disappointing in their help with this.
So if you have a different delivery address to the billing one I would think twice about using this service, as once you go through payment you cant change anything.

A very positive experience. One of the plates arrived broken and Denby customer service dealt with it really quickly and apologised for the disruption.

All my deliveries from DPD have been really good, unlike many of the other firms.
Well done DPD.

Like many others on trustpilot I am really concerned that I have lost my watch and my payment to Luxury watch repairs. My Watch went to them in January and I got a quote from them on the 7th January, I paid for the repair on the 8th Jan. Today is the 14th April, I have heard nothing, no replies to my emails and no one answers the phone, this is feeling like a scam and I'm really concerned. Hopefully people will read this before sending their watches for repair.I'm wondering if the good reviews are by verified reviewers? I will keep people updated.

Swatch repairs Southampton.
I sent my Tissot T touch watch in for repair at the Southapton official Swatch repair workshop.
What a fantastic job they have done on my watch, althought the case is still from my watch the rest of it is new, including the face.
The entire experience from begining to end has been fantastic, except for return delivery by DX and here I would like to give a shout out to Jonathan at Swatch who did everything to sort this out.

This company is hopeless, I have had 2 fairly recent encounters with DX, on in September 2022 and again yesterday 17 Feb 2023, both occasions I have waited in and no one has turned up, what makes this even more annoying is the fact that they pretend that you were not in and say a "calling card was left" (an outright lie), well they are quite welcome to check my CCTV, because nobody came.
This delivery was from Swatch, I have asked them why they use such a poor delivery service, as it affects their business.

I just wanted to say, what a really good experience having McNally’s do the charger for me, from the admin through to the fantastic electrician who fitted the Charger. This has probably been one of the best experiences of using a company from start to finish, it is just a shame they only work on EV's and batteries.
Thank you very much, to the entire team.

What a nightmare, I ordered a log splitter through Amazon on 05/04/22 and the supplier was Charles Bentley, it arrived on the 8th, my wife took delivery of it, the driver told her they had had to tape up the box and the box had become damp (not damp, but hydraulic oil).
I opened the box on the 9th and when I went to use it oil poored everywhere and a retraction spring had also been dislodged, the delivery company DX must have given the machine a good thrashing, hence all the tape on the box. I asked Amazon for a return on the 9th and they contacted Charles Bentley for a return. I had to re-box the machine and on the 14th they collected. I messaged through Amazon to Charles bentley asking where the replacement was on the 25th, on the 26th I recieved a text message at 9.30am saying your delivery will be between 08.00 and 18.00 today DX, so I waited in all day, no delivery. 27th April another message from DX, your delivery is due today between 08.00 and 18.00. I messaged Charles Bentley and got a reply from Jo, who promised it would arrive today, So I have waited in and yes, nothing. So this machine will have been bashed about for 3 days with DX. So this has been nearly a month and I have no Log splitter. I would be very wary about using Charles Bentley, because if there is a fault with your order they clearly are happy to mess you around. No doubt I will see some excuse written as a reply to this review, but this really is disgraceful and poor customer relations. You might think "comedy of errors" but it really isn't funny and it has cost me a lot of time, I have no Log splitter but Charles Bentley have had my money for nearly a month!

I have been in all day waiting for an order. I put the order in on the 16th of June and got a message saying it would probably be delivered on the 22nd June (today). Last Thursday 17th June, I had a phone call from the Kendal branch saying that they would be delivering on the 22nd June.
At 3.15 I thought I would ring to find out where my order was. I initially phoned the main number, they basically said they couldn't do more than pass on a message, so it would be better for me to ring. So I phoned the Kendal branch, they could not find my order (order number was to long?) or my account. Eventually the order was found, but it was not going to be coming today as the order had been lost. It is very lucky that we are not starting the work till Thursday, but it has really messed up my day by having to stay close to the farm.

Really fast service at a very good price, thanks very much.

Really efficient company, I was really pleased with the customer service when I had a query. Thanks.

Sadly I bought a service plan with my current car and have lived with that mistake for 3 miserable years.
When I first bought the car (Jeep) it was taxed and then it arrived late, after that they couldn't fit the tow bar electrics, so even later. Finally it was brought to my house by the sales rep some 2 weeks after it was taxed and we were now in a different month. When ever I tried to get information on the car, they (service) were always with a customer and I never once got a phone call back. I made a complaint to the management and they were very apologetic.
year 1 first service, spent nearly a whole day wandering around Carlisle, they had the car for 6 hours, but at least it did get a service.
Year 2 turned up but they did not have my booking, I had had to phone twice to book the car in as I was told that service was with a customer and they would phone back, no phone call back (are you getting the picture) so phoned again the following day and made the booking 2 weeks prior. I was told someone must have forgotten to enter it, I knew who it was it was the same lady telling me someone must have forgotten to enter it. Anyway off I go to Carlisle, went to all the museums and the castle went to the cathedral and then walked the 2 miles back to the garage, some 5.5 hrs had passed and the car had just been taken in, another hour goes by and I'm told it wont be ready, could I come back tomorrow, so they lent me a car for my 1 hour drive home and then return the next day.
Year 3 (last thank God) Made the phone call to book the car in, they are busy in service I will get them to phone you ( yes you've guessed it), no phone call, 4 hours later called again, still busy, I will get them to call you back, sorry about before, still no call back. Following day managed to speak to the same lady in the service Dept an finally booked the car in and booked my MOT and new brakes and pads to be fitted ( I knew they would need doing). Take the car in and to my surprise it was actually booked in. I was kindly driven into Carlisle while they worked on the car, when I was collected and went to the service desk I was told that my car had failed its MOT the first time because of the brakes, so it had a fail notice with it, but then it got a pass later because someone realised it was having new disks and pads fitted.
Advisory with the new MOT, so the following day I phoned up to speak with the service manager, he was busy, I'll get him to phone you back (yep you know) so 3 hrs later I ring again and told the receptionist what had happened, she said if I don't get a phone call from him in 20 mins, phone her back (yep) so some 40 minutes later I ring back and different receptionist, this one manages to put me through, service manager said I did mean to ring you but I was busy (you couldn't make it up)!
I had booked my car in for them to look at it, but I'm now cancelling, as I cannot bear the idea of dealing with them anymore even if it means me paying for repair outside of its warranty.

We went to Grindalwald for the sledging with the grandkids and not for the skiing, we stayed at the Belvedere hotel in Grindalwald.
This is the second time at this hotel and it is fantastic, the food is superb and the staff could not be more friendly and helpful if they tried. Switzerland can be an expensive place to visit, but this was worth every Swiss cent.
I don't think I have enjoyed any holiday as much.We managed 60k on way day after taking the train up to kleine scheidegg and sleging down to Wengan and then back up and down again to Grindalwald, several times.The Inghams rep Ian, could not be more helpful and friendly going out of his way to find us and check we were happy. Looking forward to going again.

We stayed at the Belvedere Hotel in Grindelwald, Superb Hotel, could not have been better. Our Inghams rep (Ian) was also excellent and took as much interest in us now non-skiers as the skiers, Ian was probably one of the best reps we have had over the last 10 years, but to be fair we have only had one bad one.
We went to try the sledging run in Grindelwald and we were not dissopointed, it was great, the whole 15k was not open but we were able to do around 8k from Busalp to Grindelwald. There are also some very good walking routes and it's well worth buying a walking pass for the buses and lifts.
We also visited the Jungfraujoch which is the highest place in Europe served by a train, it cost an additional 60CHF or 120CHF without the walking pass and although that seems a lot of added cost, it was well worth it and you can see why they need to charge that amount.
Good experience Inghams thanks.