Davidson

Today, the arm of my glasses broke. I went to Specsavers in Grand Arcade in Cambridge to get replacement arms. But, they were unhelpful and wouldn't even try. I have been their customer since 1997.

I was told after an eyesight test I would have to wait 10 to 14 days for a new pair of glasses.

Frustrated, I went to a Vision Express store, also in Grand Arcade, Cambridge to ask for help.

A woman named Emma wanted to try and help me, even if the frame hinges design was different to their competitors. Regardless of the challenge ahead, she went above and beyond to help me.

After trying the arms of 6 different frames she finally found one that could work. This creating a Frankenstiens monster between two frames. Though, it's still a very good job and she provided excellent service.

I paid for the frames and she even fitted new mounts for to go over the nose.

I think around 30 to 45 minutes she spent trying to help me. This woman should get a raise for her level of customer service. I now have a functional pair of glasses to use for a while until I can get a new pair.

After today, I will be using the services of Vision Express. Clearly they offer a much better service than Specsavers who just wanted more money over maintaining customer relations.

Thank you Emma.

Driver was relatively friendly and handled the package with care.

His van was tidy and well organised.

The previous driver for another product being delivered had a very dirty and messy van.

In contrast, DPD were highly professional and presentable.

The service for National Express is usually good.


Though, some of the National Express buses to and from the Heathrow terminals don't connect to others very early in the morning, such as T4. You have to transfer via another bus service to get a bus from the Central terminal bus station to get an earlier bus.

That's far more complicated than it should be without National Express.

Overall, the quality and reliability is always there with National Express.

However, each year the price increases. In our experience, in a year and a half it jumped by £15 for 3 passengers and one of them was a 6 year old child.

What justifies a £5 increase per passenger in just a year and a half?

I guess it was gradual in small increments within that duration. Though I don't know the reason why?

That being said, National Express did something very good this year, they offered discounts or kids go free on travel for the festive season.

I have to say that's very good, and it has helped us a lot as we have saved money. Thanks for that.

I hope, even with rising fuel prices that National can continue to innovate and diversive to stay within the market with the services they have to offer.

Good overall communication and delivery service.

Wow!

Since 2020 many companies with lifetime licenses just deleted them and pretended they never existed.

However, that wasn't the case with Bandicam. The AI chat bot helped with the right information and I was able to retrieve my registration details.

I wasn't really expecting such honesty. Bandicam have done things the right way!

Well done, great company!

Long story short, I travel. I could email or message at at time of the morning, afternoon, evening or night.

I understand that some companies are not 24 hours. At 5am I used USwitch to move from EDF to Fuse.

The interface was lacking so key information could not be entered.

When I logged into Fuse, I immediately contacted support in frustration, literally 28 seconds later and somebody was already online to help. Wow!

Fuse helped me with a problem, EDF mailed back but didn't solve the problem. So, now We are with Fuse.

The CTM's name was Trevor, no fuss, no issues, just handled the situation like a pro. Move in date corrected, direct debit changed.

Simplicity is often the best. Thanks for having a Great customer team.

The team at Bidwells have been very professional, from the first email and onwards during the process of letting.

James Munro gave us the walk around virtually the property we wanted to view over distance.

For me it was already a plus given how close by the office is to the location of the property and how James used his bike to get there.

The property we took an interest in was in the perfect location for my family. We took the next step to renting it.

Thank you James, Lily. Irene and Tanya.

I think in the beginning many companies start of great, well organised and efficient to some extent.

At some point they become lost along the way and it becomes so complicated internally that the efficiency becomes lost.

There needs to be more clarity of what's going on in the background. If there is a problem with a document, then the Administrator working on the application at that time should actively be aware that a document was requested. It would therefore stand to reason that another document is going to be uploaded soon after by the applicant.

Going away for several days and not checking if a document has been uploaded isn't professional. In fact, I now have a greater understanding of why different people checked the same parts of the application, because there is no one person assigned and dedicated to completing the entirety of the application, or part of a chain.

This internal switching between people is what causes the delays.

I removed my previous rating and comments, as I am hoping this company can improve and gain a better rating than what they have on Trust Pilot.

Finally, after 12 working days, my card is on its way. Imagine if they had a better structure internally with more efficiency; they could achieve much more!

So, Clickworker can be used anywhere in the world, or anywhere there is a connection.

That probably only applies if you don't travel and then use in another country.

If you do, they deactivate your account claiming there is a discrepancy in the IP from registration and the IP from the connection data; yeah morons Airplanes do exist and people do travel.

Then they accuse you of setting up a fake account and try to phish for your personal information such as passport information and bank statements to prove address without ever givng you reassurance they are a genuine company; how about verifying themselves as a real company with an actual address first.

Edit:

Interesting reply. You say fake accounts are a real problem, yet I wonder how many of those were geniune like mine that were marked fake once they got on a plane and flew to another country; laughable.

I think for people who have a good work life balance, without a new born baby Outfox would be an ideal energy provider with affordable rates.

But, they are not easy to work with when there is a problem.

We were forced to use Outfox via a paper form they sent us after we moved in, as they blocked us from using our previous supplier due to an issue of billing with the previous tenant.

We wanted clarity of tariff we were put on and, access to an online account, but Outfox decided they could not be bothered to provide this and ignored our emails.

My Wife was heavily pregant at that time, and we wanted a tariff where we would not have to submit readings every month.

When we tried to change energy suppliers again end of May 2019, Outfox again blocked the move.

This time they made an excuse about the meter being old, but they said it was not upgradable to a newer smart meter as those meters were not available at that time.

Octopus energy only needed the most recent reading to offer us a fixed tarriff, but we were stuck with Outfox and forced to use them as a supplier.

From May 2019 I was away from home 12 - 13 hours a day working and travelling; not easy rememering to get the meter readings, and weekend I had to do a lot around the house.

Just wanted a supplier who either took readings automatically or offered a fixed rate, they could'nt offer either and continiously hassled my wife 2 times a month for readings.

Finally, in April 2020 they finally agreed to let us switch, but they made up a final bill that does not make sense and refuse to listen to their former customer about the calculation.

Instead, they are dumping the responsibility onto the new supplier asking us to raise a dispute, which the new supplier dont understand.

As it's that simple to calculate between the previous and current reading, but Outfox want the new supplier to tell them what they think the last reading should be to calculate from the first reading from February 2019 until the last in June 2020.

We pay by direct debit each month, What are outfox calculating exactly?

Awesome, great service every time