Veronica

I lost my keys to my E class convertible. Had to get lifted to garage to get a new key. Key arrived and didn’t work - never had any problems with my original keys. Sent for another key which also didn’t work - was blackmailed into putting car on diagnostic machine twice at £186 a pop. No faults found with car. After referring car to Germany removed ignition and changed wiring so the new keys would work - 7 weeks later!!!!! Changed the car to fit their keys. Found original key which would not work now. Paid £1250 for a new key. They kept second key which belongs to my car which is a security risk. Their high and mighty attitude is appalling and their highly trained technicians useless. They just like charging a fortune and drinking coffee constantly

It caters for older people who can be not good with the internet

Eva Potaczek gave me an excellent service explaining everything and organising delivery - she is delightfully charming and an asset to your company.

I was given an appointment for 9.30am first call for a tenanted house to measure up throughout. Noone answered the phone at Stockton until after 10.00am and then nonone turned up until 10.30 - not happy!

Not worth one star - complete junk. Phone number does not work either. They are complete crooks, I am posting back the items asking for a refund.................
watch this space

I had my own insurance through icarhire and Goldcar still charged me for their insurance which I did not need/want. Customers need more protection from swindling by car hire companies. They overcharged me by £127 which is disgusting.