Sue

Thank you for your kind review Sue! We're pleased to hear that a member of the team was able to help. We really appreciate you taking the time to leave feedback.

Hi Sue,

We’re really sorry again for the picking error from our Warehouse Team.

You contacted us on Friday and, as we don’t operate over the weekend, emails are picked up on Monday morning. As soon as we reopened, we arranged a free collection from your front drive for tomorrow, issued a voucher as an apology, and confirmed that the correct item will be dispatched on Thursday via 24-hour service so it reaches you in time for the weekend.

Our review request emails are automated and are sent to all customers; they are not triggered by support queries.

We completely understand how frustrating it is to receive the wrong item, and we’re sorry the review was left before we had the opportunity to respond and resolve it. We’ve acted as quickly as possible since reopening to put this right.

If there’s anything further you need, please let us know. We’ll ensure this is resolved smoothly for you.

Best wishes,
Limited Abode

Thank you Sue for sharing your 5* review. Cloud Nine x

Good morning Sue,

Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.

We are delighted to hear you are happy with the service you received.

Kind regards
Niamh
Ideal Heating

Thank you for the positive feedback! It means a lot to us.

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Hi Sue,

Thanks so much for leaving us a 5 star review – we really appreciate it!

Did you know you can make extra cash by referring a friend? £5 for every person you successfully refer! Find out more here: https://www.mazumamobile.com/refer-a-friend

Best Wishes,
Mazuma