Vicky Radhanauth

Package arrived all looked amazing. Lovely bottles. The hand-wash has a wonderful smell. Tried the bathroom cleaner, again, really lovely smell and cleaner works well. The limescale cleaner i tried on my shower door worked brilliantly. Unfortunately the toilet bowl cleaner for limescale and the reason why I bought the set didn't not work which was a real shame.

Our Housesitter Androniki did not turn up to look after our dog Sam! We were travelling to Sicily to go to our daughters wedding. I had booked her just after Christmas. We had been in communication, I had constantly checked she was still okay with sitting for us everything had been fine up until the Friday before we were due to leave. We had been in communication up until the 19th of August no mention of any problems. We were due to go on the 26th August I was texting her over the weekend before the trip no reply, on the Monday again no reply, thought she must be busy. The Tuesday she was due to come in the morning I text her again, no reply. Tried calling. Start to panic tried to get in touch with TrustedHousesitters but just got a bot saying someone will be in touch. 7 calls later to Androniki and past the time she was due to arrive and one hour before we were due to leave I get a text saying I have had a little accident and im not coming! After having a shout out to friends I was lucky to find someone to look after our dog. So very stressful and unnecessary. Androniki must have known over the weekend she wasn't coming but just didn't tell us. When I went back to THS they said the emergency number is on the front page of the website. I must have missed this in my panic but why didn't the bot tell me the number! They have given me my money back but would not allow me to leave a review on the house sitter so she is still showing as five star. Which is wrong. The stress was just so awful I felt I had to write a review and warn others that this can happen to them and their house sitters reviews are not necessarily true!!

Very pretty earings. Nicely presented

The zip on the dress has broken straight away. Really surprised that this has happened considering the price the dress was!!

Spoke to Phoebe, she was very helpful. She answered all of my prepared questions and then explained a few things I would need to know. The hour went very quickly but was enough. Xx

Dress are lovely but the maxi and midi dresses with zips from top to bottom don't allow enough room to walk properly. Love the styles and the material. Also refunds so take too long.

I inadvertently started my policy too early. Gave Puffin a call and was sorted out to new date straight away.

Sent wrong item. Other item had faults. Trying to send back is a nightmare. Communicating via chat and email. Took hours with long breaks between communication.

Three days since last message on trus pilot. Two weeks since asked for items to be collected and returned. No one answers phones or emails!!!

Getting in touch with customer service is such a long drawn out process. I used the chat and email. Took ages to reply to each question. A simple return took a whole afternoon of being asked a question answering and then waiting for the next question. Obviously not enough staff.

Really pleased with the product. Looks and feels far more expensive than they are

I purchased two lots of a set of 12 crockery. Had faults in half of the plates and bowls. Phoned next call centre in India. All good. Did a swap sent back faulty plates sent me a new box saying they would quality control them. Same problem faults in the glaze. Phoned next again explaining the issue. I now on my 4th set. Will be returning whole lot of still have faults.

Arrived on time, clothes good quality

Simple and very efficient. I will be using again this month

I cancelled my order by accident yesterday realised I made a mistake got back in touch with Victoria plum they said too late to reinstate has cost me about £25 more very frustrating. Beverley got in touch and was incredibly helpful. She sorted out my order and also helped me with my return. So much better to deal with a human than a bott. 5 stars for you Beverley☆☆☆☆☆

Had no problems so far all been very easy. Products not fitted yet so will review again when done

Great choice of items, easy to find and order.

I purchased the dotty day dress as a Christmas present. The dress is still selling for full price on their website but I am out of time to return. I am being penalised for doing my Christmas shopping early. The dress is a small and is huge more like a large. Will not be buying from them again!!

Arrived on time. Really pleased qyih product. Would buy from them again.

Arrived on time looks great really happy with product