Hi Rick,
Thanks for sharing your experience here.
We know this can be frustrating. Chargebacks can sometimes be a complex process depending on the circumstances of the transaction. Wise follows strict regulations and guidelines for handling disputes, and decisions are based on past outcomes and the policies laid out in our Customer Agreement.
Once you create a dispute, our team will review the case very carefully and correctly. We always act in the interests of our clients, but in all cases when this situation is not under our control.
You can find more about disputes/chargebacks: https://wi.se/howtoreportfraud
While we may not always be able to escalate certain cases, we encourage you to reach out to the merchant directly, as they may be able to assist with resolving the matter.
Additionally, consumer protection agencies can sometimes offer further guidance and support for these cases.
Thank you for sharing your concerns, and please feel free to reach out if there are any other ways we can assist.
We're ready to help you at https://wi.se/contactus or DM us on social media.
Wise