Olga

Hi Olga, Thanks so much for your review! We're really glad to hear you're happy with the delivery, cancellation, and amendment options. We also appreciate you raising the point about packaging when ordering for four. You're absolutely right that the number of smaller ingredient packs can add up, and reducing unnecessary packaging is something we're continually working on. Feedback like yours helps us identify where we can improve and make our boxes more sustainable. Thanks again for sharing your thoughts and for cooking with Gousto! - Soraia.

Hi Olga,

Thanks for your feedback, and we’re really sorry for the frustration this situation has caused.

As this order is part of an ongoing subscription, it was scheduled in advance and was processed by our warehouse team over the weekend before our customer experience team returned on Monday and saw your cancellation request. Unfortunately, once an order has been packed and dispatched, we’re unable to stop it from our side.

As mentioned in our messages with you, if you refuse the parcel at delivery it will be returned to us, and we’ll then be able to process a full refund for both the order and the shipping cost once it arrives back at our HQ. We completely understand that this isn’t the ideal situation, but we wanted to make sure you wouldn’t be out of pocket.

If you’d still like help cancelling or making changes to your subscription going forward, please do get in touch and we’d be very happy to help.

Katie @ B&B

Hello Olga,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your negative experience and we want address your concerns as best we can.

Please email our support@citydoc.org.uk so we can help investigate further.

Kind regards
Kelly

Hi, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact customersupport@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

Hi,

Sorry to hear that you puppy was unwell and we hope that she is feeling better soon. Can we ask you to send an email to social@petplan.co.uk with your DOB, the first line and postcode of your address and the name and breed of your puppy and we can take a look at your claim and the excess deducted.

Thanks, Ish - The Petplan Team

Hi Olga,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information and we will be happy to help.

Thank you,
The HP Instant Ink Team

Hello Olga.

Thank you for letting us know about your order. We’re sorry to hear that you're not happy as it’s not the standard of service you should expect from us.

We want to help resolve this issue. Please get in contact our Customer Service Team for further assistance: https://support.snapfish.com/hc/en-us/articles/226721748-Contact-UK-Customer-Service

We’re very sorry again and hope to see you soon.

Hi Olga,
I am sorry to hear about your poor experience, I am keen to look into this, please send an email into support@mylocalheroes.com with details of this job so i can investigate further.
Thanks
Priya

Hey Olga,

I hope you're well.

We at énergie Fitness are very disappointed to hear that we have fallen short of your expectations. We want to deliver the perfect customer experience to every single one of our members that walks through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise. If you have any queries or suggestions then please speak with a member of staff and they will be more than happy to assist you.

Thank you for taking the time to leave us feedback, we're always trying to improve the service we provide.

Best wishes,
énergie Fitness Central Team

Hello Olga,

Thanks for your review.

I'm sorry to hear that your recent orders haven't been arriving.

Please respond to our request for more information so we can look into this for you.

Kind regards,

Robyn @ Milk & More