carol tinker

Changed my review from 1 star to 4 (would have been 5 if they’d offered this sooner without my constant emails) they have given me a rebate for part of my order that was missing. I like to think I am honest with my reviews which is why I have updated this.

Thrilled when I found Blue Vanilla and purchased quite a few items over the years and never had a problem. They do say you find out more about a company when a problem occurs which I certainly did. I paid for a top and trousers and only the trousers arrived, I let them know and rather than believe me they wanted pictures and when I sent them they wanted different pictures. I complied every time but after the last lot of pictures I have heard nothing for two weeks. I am so disappointed, really thought I’d found a great company but their lack of integrity has really let them down.

So happy with my dog guard, looks so much nicer than bars. Quality product which i would highly recommend, in fact I do. Forever getting people to admire it.
It arrived carefully wrapped, only complaint is that the fitting video on YouTube misses off the setting up and is done so quickly you have to watch it loads of times.

Using the app & arranging the cover was easy but I paid for six full days and they only gave me just over five. When I tried to query this they wanted me to jump through so many hoops I gave up. Can't even figure out how to cancel it but I expect I wouldn't get any money back. If you use them and they ask how many days make sure you check the dates before paying.

It would be minus 10 - paid via my phone app to park at a car park in Lincoln near a restaurant, my phone said I had paid & I had to be back at 4:30pm. The restaurant was closed and as my mother is disabled I moved to another area of the same car park near another restaurant. When I got home I noticed the payment hadn’t gone through and contacted them immediately and was told I had entered my details but it hadn’t completed and that I couldn’t pay retrospectively. They also said if I do get fined show them the email showing I had intended paying. I not only got a fine, I got two because I moved in the same car park. I appealed and they said and I quote, “ We note your comments concerning the use of PayByPhone, however we must clarify that PayByPhone is third-party
software for which we are not responsible.” and I must pay. They are utterly corrupt.

Very difficult to get in touch, then not very helpful and don't even trust the word of their own staff so I had to return the product at my own expense

Web site easy to use and nice that you are not drawn into a subscription like a lot of sites. Did get bombarded with emails until I unsubscribed. Sadly did absolutely nothing for me, hence the score but may well work for someone else.

Good value for money, item arrived quickly, no complaints about this company, first time dealing and very happy.

Nothing wrong with the store or the staff but what has happened to the quality of the clothing? I’m sorry but calling yourselves Cotton Traders is a farce, you should call the company 90% Polysester Traders. Every top, shirt, dress apart from a couple of linen items or jeans was 100% polyester, it’s such a shame that as a company you have let your standards drop.

Nice size and charged quickly. Instructions easy to follow. Was noisier than expected.

If I could put minus stars I would, I have been trying to add the land line phone my mother has with talk talk onto her virgin media account for nearly 6 months. At first it all started really well, they said they would get it done all we had to do was tell talk talk she was transferring and wanted the same number. They gave her a date for one of their engineers to come out. Not difficult you would think but they never turned up and on top of that they deleted her broadband to match the price they quoted for tv, b/band and phone! I have spent hours on the phone trying to sort it, speaking to many different people and when I think they understand it turns out they do nothing other than try and increase the monthly price. I email the CEO on her behalf and did not get the courtesy of a reply. The only thing I’ve managed to do is get her a tv box upgrade. Now six months later they ring my 84 year old mother and tell her they have sorted it for her, they are going to increase the monthly payments and was she happy with the tv box. Of course she got confused and said yes she was happy, trick question, she meant the tv box VM have closed the case as problem solved but does she have her land line…no. Again they have not actually done anything. I will be moving her to Talk Talk who have her land line and perhaps they will be better at providing broadband & tv as well. Absolutely disgusted & disappointed with their service.

As you can see from the VM response they would rather cancel your account rather than put thing right!

Goods did not turn up, had to but elsewhere & they did not respond to my email.

With reference to their reply, I have just received an email confirming my parcel is back with them!!!!!

Nice products, great value and delivered quickly.

I took out this policy to cover my once in a lifetime family holiday following cancer treatment. The cover for people who have had cancer was one of the reasons I picked them. Then covid struck and we had to reschedule the holiday several times. I wasn’t concerned because they say on the website you can change the dates no problem which is what I did. I contacted them last year to say the holiday was going ahead in 2022 and asked for revised documents and also let them know my new email address. The documents didn’t arrive and when I queried it they said they had asked for an additional £350 (original price was £265) and I hadn’t paid so the policy had been cancelled. I had no record of receiving this e-mail and not surprisingly they did not provide a copy nor did I receive a cancellation document. I called and asked if they had my new e-mail and yes they did and they had been replying to the new e-mail. When I complained about their decision, again I found no response as they had again sent the e-mail to to wrong address, they even e-mailed me on my correct address to confirm they had sent it. Great customer service until there is a problem, obviously I should have gone on holiday despite covid and being clinically vulnerable at the time because it’s obvious they just don’t care.
They mention a rebate in their reply, I have had no notice of this whatsoever.
I take back what I said about the rebate above, they had offerd a 25% refund as a gesture and sad though it is I have accepted and will now try and will now find a reputable insurer who looks after post cancer, post lockdown patients in a kind and compassionate way.

My mother is disabled but she tries to walk as much as possible, had I known there was a 3 hour parking limit I would have made her go on her mobility scooter. By the time she had been round all the shops in the centre in Leeds it was 31mins over. I saw no signs so appealed to their better nature, sent copies of our receipts to show the times we were in the shops but no they have refused the appeal. I only hope if they have sick or elderly relatives they are treated better.

Plants arrived really quickly and in contrast to many plants I have received via the post they were in excellent condition, well hydrated with large healthy leaves, very pleased will definitely use this company for future orders.

Must admit thought this may be one of those websites that turn out to be poor service, poor products etc and I was a bit dubious about buying from them but I couldn’t have been more wrong. I have bought several items from OnBuy.com now and I have been extremely happy with the product quality, service and value for money.

Simple, if you buy from these people keep your fingers crossed that there isn’t a problem because you will NEVER get your money back. I have bought a lot from Ali Express but recently it has gone downhill, I have bought items and then when I tract it, it says the seller has cancelled the purchase but they have taken your money and will not give you a refund. If you contact Ali Express and ask them to resolve it (this is hard to find they keep it hidden) they agree with you and say you will have a refund but again, it never happens. As Ali Express have agreed with you and said you are entitled to a refund they close the case, you can not chase it to say you haven’t had a refund as they say it is closed/resolved. The only advise I can give is to give the company a really bad review, if they get enough of this they may start giving people refunds.

Applied in September and paid, three weeks later we were told that the passport photo was no good so we immediately responded with another. On the 19th Nov I wrote and asked for the card or my money back.
They replied telling me as they had done work on the application I could not have all my money back and I would have to jump through hoops to get anything back. It really does make me think this is a scam so don’t bother, get a passport and use that instead.

Jan 2022 - PayPal agreed with me and I got my money back.

Having had an awful experience with an alternative company I found this one online. The website was clear and easy to follow, there are real people to talk to if you are struggling they don’t hide their number or e-mail so unlike some companies, if you needed to complain or had a query you can get hold of someone easily. I even got a courtesy call to see if I needed any help, how refreshing.