Dont use this company - They do not turn up
This company has changed, They were great, and are now awful!!
I pay monthly for full contact and have always done for each home over the last 20 years.
It has taken 5 weeks without heating to be helped. Each time the engineer did not turn up. When they did the wrong part was ordered and then we did not hear again for weeks. Their poor staff are over worked and have impossible workload, often 15 households to help a day so will always let someone down. The company is greedy and Councils should also steer clear of them
This time I have had to call 5 times and waited around 45 ins each time to be answered.
Swale Heating からの回答
Good afternoon,
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you've experienced, especially the long wait for heating repairs and the multiple calls required. We'll investigate these issues to improve our service and workload management. Thank you for your feedback.
Contact customercare@sureserve.co.uk if you have any questions.
Kind regards,
Customer Care Team
