SAMANTHA ADAMS

Hi Samantha,

We’re really sorry to hear about your experience. There is no common ingredient in Jane Plan meals that would cause sickness, although individual meals do of course contain different ingredients. All allergens are clearly displayed on our website and on the packaging, so you can check these carefully against your own requirements.

We can also confirm that all emails we’ve received have been responded to. We’d really like to resolve this for you, so please do get in touch with our member support team at hello@janeplan.com and we can look into this further as a priority. We also have a team of registered nutritionists available should you wish to discuss this in more detail.

We’re sorry to hear the plan hasn’t met your expectations, and we would welcome the opportunity to support you further.

Best wishes,
Jane Plan

Hi Samantha, we're sorry to hear about your experience with our customer service. We're committed to improving and would love to help resolve any issues. Please reach out to help@inpost.co.uk for further assistance.

Thank you for your feedback, Samantha. We're sorry to hear that you didn't feel safe. Your safety is our priority, and we'll work on improving our service. If you have any specific concerns, please contact us at help@inpost.co.uk.

Hi Samantha,
 
Thank you for taking the time to leave us this review.  
 
We’re sorry to hear that you have not received your order, we understand how
disappointing this must be and I hope to rectify this for you as soon as
possible.
 
I have since contacted you personally and will work to get this matter resolved
for you. Should you have any further queries then please contact us via email,
live chat or social media. 
 
Kind Regards
Jessica
Customer Services

Hi there, 

Thank you for leaving a review with us on Trustpilot recently. 

I understand you are unhappy with your most recent order with us, I am sorry for
any inconvenience and frustration caused by this. 

Our customer service team would be happy to look into this for you. 

Please contact us directly using the contact form on our website or our live
chat. 

Kind Regards
Bronte

Hi Samantha,

Thanks for leaving us a review and rating us 5 stars.

We're pleased you had no problems with the service provided.

Wayne
D&G Team

Hi Samantha Adams,

Thank you for reaching out to us. I am sorry to hear that your not happy with the level of service you received. We aim to repair all appliances on a first visit basis, so I do apologies for the delays on your washer and the need for a second repair visit.

Should you need further assistance please call our free phone number on 0800 597 8600 which is open 7 days a week between 8:00am-8:00pm.

Thank you,

Charlotte
D&G Team