Kev Spink

I would like to express my sincere thanks to Together Housing for their outstanding out-of-hours service.

They attended my father’s property in Cambridge Gardens, Darwen within an hour of reporting a safeguarding issue where the door would not lock. An engineer arrived promptly and carried out a temporary repair to ensure the property was fully secured, while arrangements are being made to order and fit a new locking mechanism.

The speed of response and the seriousness with which the safeguarding concern was treated was truly reassuring. Knowing my father’s home was made secure so quickly provided real peace of mind for both of us.

Fantastic service, professional, prompt, and highly appreciated.

Many thanks on behalf of myself and my father,
Mr Kevin Spink

Jacamo’s customer service is a textbook example of how not to treat paying customers, and the root cause is painfully obvious: poor leadership and ineffective management.

Despite repeated attempts to resolve a straightforward issue, Jacamo has demonstrated a complete inability — or unwillingness — to provide meaningful support. Communication is slow, inconsistent, and overwhelmingly generic, giving the clear impression that customer service is structured to delay, deflect, and exhaust customers, rather than resolve problems.

Responses, when they arrive at all, are clearly scripted and show no evidence that the issue has been properly read, understood, or investigated. Customers are passed between departments, required to repeat the same information multiple times, and reassured with vague statements that something is “being looked into” — yet nothing ever materialises.

A major contributor to this failure appears to be Jacamo’s decision to outsource customer service to low-cost overseas call centres. These agents demonstrate limited English proficiency, poor product knowledge, and a fundamental lack of understanding of effective customer service standards. The result is confusion, miscommunication, and an inability to grasp even basic issue resolution. This is not a criticism of individuals — it is a management failure to provide proper training, empowerment, and oversight.

There is no ownership, no accountability, and no urgency. Promises of follow-up are made casually and then ignored, forcing customers to chase repeatedly for the same unresolved issue. This creates the unmistakable impression that Jacamo’s strategy is to outlast the customer, hoping they will eventually give up.

For a national retailer, this level of service is completely unacceptable. Customer service should exist to solve problems and protect customer trust — not to act as a defensive shield insulating the company from responsibility. Unfortunately, that is exactly how Jacamo’s operation feels.

The outcome is predictable: frustration, wasted time, and a total loss of confidence in the brand. When a company selling clothing cannot competently manage aftersales support, returns, or basic issue resolution, it raises serious questions about its internal standards, leadership competence, and respect for customers.

Jacamo may sell products, but it fails entirely at customer care. Based on this experience, I would not recommend dealing with them unless you are prepared for delays, poor communication, and an exhausting lack of resolution.

Rating: 1/5 — and that is generous.

Evri is, without question, the most incompetent and unreliable parcel courier currently operating in the UK.

In the last two weeks alone, Evri has managed to lose four separate parcels. This is not an isolated incident, bad luck, or a one-off operational failure — it is a clear and consistent demonstration of systemic dysfunction. Any courier can make a mistake. Evri makes it a business model.

Customer service is effectively non-existent. There are no humans to speak to, only poorly designed AI chatbots that loop endlessly, provide no accountability, and resolve nothing. These automated systems appear to exist solely to prevent customers from ever speaking to a real person who might actually take ownership of a problem.

The so-called “Customer Relations” team compounds the frustration with false promise emails. You are repeatedly told things like “We will contact you tomorrow” — and they never do. Instead, the following day you receive another generic email stating “Your case has been escalated”, which is clearly meaningless, as nothing ever changes and no one ever makes contact. Escalated to where? Silence.

There is no transparency, no accountability, and no evidence of effective tracking, investigation, or recovery processes. Parcels simply disappear, and customers are left to chase automated replies while Evri congratulates itself for “looking into it.”

At this point, it has become abundantly clear that Evri couldn’t find an elephant in the snow with diaarea. The company shows a staggering inability to locate parcels it was explicitly paid to deliver, despite tracking systems, reference numbers, and repeated customer follow-ups.

Evri does not operate like a professional logistics company. It operates like a barrier between customers and their property. If you value your time, your sanity, or the likelihood of your parcel arriving at all, avoid Evri entirely. Their service is not merely poor — it is fundamentally broken.

Rating: 0/5 — if zero were an option.

This review is not simply about a bad tour — it is about GetYourGuide’s failure to act when a serious safety incident is reported, followed by prolonged stalling to avoid issuing a refund.

We booked a private Northern Lights tour via GetYourGuide. The experience became so unsafe that we had to force the driver to return us to our hotel. Road conditions were icy (approximately -5°C), yet the driver was using his phone while driving, including watching YouTube videos, while drifting across the centre of a two-lane road. This was genuinely frightening and put our lives at risk.

The tour itself was a complete misrepresentation of what was sold:

No expert guide

No photography advice

No hot drinks

No heated seats

No local or professional knowledge

The driver actually asked us whether we wanted to go north or south and then Googled “best places to see Northern Lights tonight” in front of us. This alone proves there was no professional service being provided.

What is even more concerning is GetYourGuide’s handling of the complaint.

Despite reporting a dangerous driving incident and a tour that was terminated early for safety reasons, we have now been stuck in live chat and email loops for SIX DAYS. We are repeatedly told there is a “high volume of emails” and that the case is “under review”. This no longer feels like customer service — it feels like a deliberate stalling tactic.

We are owed a full refund of £217.78 for a 2-hour private tour that was unsafe, misrepresented, and abandoned due to fear for our safety.
To be absolutely clear: I am not going away until this full refund is issued.

Given GetYourGuide’s 3.7 Trustpilot rating, with many reviews describing identical refund delays and lack of accountability, this appears to be a pattern, not an exception.

When customers report:

Dangerous driving

Active phone use while driving

A falsely advertised “expert” tour

A trip ended early due to safety concerns

…the response should be immediate escalation and refund, not silence, scripted responses, and delay.

GetYourGuide presents itself as a trusted global platform. In reality, they appear content to take commission while distancing themselves from responsibility, even when customer safety is compromised.

I strongly advise others to think very carefully before booking. If something goes wrong, you may find yourself stuck in the same exhausting loop.

This matter will remain unresolved until the full £217.78 refund is received.

Absolute waste of space! Shafted twice by this lot who sell eSIM’s to people on holiday knowing that it won’t work. They advertise eSIM’s for every country without access to the any network and that is fraudulent behaviour! I’ve been on chat every day for 26 days days with repeated “ promises “ of a refund!!! Well I’m not going away!! Holafly are scammers and I strongly suggest you stay clear!!!

Take your money and then put your order on hold! Happened twice now so I have requested a full refund and guess what…. Communication has gone very quiet!! Why do you need to know my height when it’s on your records from the original purchase? My wife uses the same medication from Asda online and has never once been asked this information of been put on hold. I generally believe they take your money and then buy in the medication from a 3rd party. This is my 4th and last order with this lot!! Refund me and stop ignoring me!

Great service with fast payment. Definitely use again.

Stay clear at all cost!! Absolutely disgraceful customer service but very happy to take my money! Took my RR SVR in for service at Vertu Land Rover Nelson 8.30am today, received a health check video at lunchtime and my office was called at 4pm to say it was ready for collection. Arrived with my wife to collect at 4.25 and was offered a coffee from the lovely reception lady. 5.20 and nothing, I enquired to the whereabouts of my vehicle and was shocked to find my vehicle was still in the garage and will be for another 30mins!!! From 8.30 in the morning to complete a basic 1st service!! No communication, the idiot with the long grey beard from the service department needs to give his head a wobble! I wouldn’t pay him in washers!! The receptionist could obviously see me getting agitated and tried to help out with regular updates, basically doing his job. Whilst this was going on, “ manager “ sat directly behind us in a glass office and she never come out once, happy to let her staff take the heat! Her regional manager needs to have a chat about leadership, management and professionalism, lead from the top and by example! The beard guy come over and gave me the key whilst I settled the bill and I gave my wife the key to set off home ( 5.50pm ) when I came out the showroom, I found my wife had been walking round the rather large forecourt looking for her vehicle! Didn’t even have the decency to bring the car up for her, she had to search the lot for the car! That’s a safeguarding issue and seriously unnecessary and unprofessional. In addition to this, a young pregnant lady was getting very upset as they have had her car from 9am to be told upon collection (5.40) that the car hadn’t even been seen all day!!!! Totally unacceptable!! Based on this, I have exchanged details with this young lady and will be supporting her complaint with my own to the Group!! I’m a professional person who owns my own business of over 50yrs and not a general time waster, please people, take this as genuine and sincere…. Stay well clear!!

Utter garbage!!! Parcel Been out for delivery for 6 days and tracker has been showing “ Today delivery “ for the last 6 days!! Vinted sent me to inpost and inpost sent me to Vinted. Waste of space the pair of them!!!

Had a fantastic experience dealing with Grant from Global vans. extremely knowledgeable, honest, helpful and very professional. would certainly recommend.