ajm

Mechanic couldn’t fix our car and said he would call a recovery truck but failed to do so. After another 3 hours we called to check progress and were told no truck had been called and we should have done it. We were told several times that the recovery truck was 40 minutes away but nothing arrived. Eventually we left the keys in a nearby cafe and managed to get a lift home. The car was eventually recovered 29 hours after our initial call. I don’t think I’m being unreasonable in thinking a 29 hour wait is completely unacceptable.
To give a bit of context, I left the RAC last December because they took 7 hours to recover my car, one hour of that with their recovery truck sat in front of me and the driver eating his lunch. They offered me half price membership to stay with them but even that didn’t seem worth it for a poor service and Britannia had lots of good reviews. Looking back on the RAC’s 7 hours makes it look like the good old days.

I recently moved into a new house which has a Drayton Wiser control system for the heating. I didn’t have any instructions and it was mainly a case of working out what was going on myself, though the previous owner was happy to answer questions.
Initially it seemed very daunting and over complicated but I have grown to love it. Using a mixture of room thermostats and radiator thermostats allows a huge amount of control and personalisation. The app is simple to use and works well. There is a vast amount of help online and it is simple to contact the technical help team at Drayton. Even though I haven’t personally spent money on buying the system the help desk were faultless in their support and response.
I am very impressed by the system and it is reassuring to know there is first class support available should I need it.

An excellent service. Storage was provided at short notice and has been completely problem free. The facilities have always been clean and of a high standard and all communications have been efficient and courteous. I would highly recommend the company and would happily use them again.

Initially we had problems following receipt of items we did not want. It proved difficult to get a response from the Customer Care phoneline with calls going to an answering machine and promised return calls not being received.
However, following my previous review I have now been contacted by the company and hopefully the issues have been resolved. When I finally managed to speak to a representative they were very helpful and courteous and resolved the problem quickly.

The service provided was excellent. I purchased the latest map update for a BMW Z4. Communication was great and the link received promptly. The update downloaded without any problems and was easily transferred to a memory stick. Loading the data into the car went without a hitch. I would definitely recommend the service and will be using it again.