Stu Richards

4th day with no Internet or tv. Last time we managed to speak to someone they said up to 7 days. Looks accurate. Only 6 weeks left on contract. Calling in the morning and leaving. They never got better. 8 days now.

Love vm reply. Call us of check is out on Facebook etc. How no phone, no Internet.

4 sensors in a row dont work. Now without one. 5 days till a n3w one arrives. If it works. Joke

So many companies do don't put effort into helping me when I've had issues. Put a complaint on here and they soon contact you to help. Wish I'd used them years ago

Booked them in to replace a dead solar inverter. Good comms from booking till end including a call to bring installation forward due to cancellation.
Turned up on time and gone in an hour or so.
No issues and inverter seems fine. I

Got my deadlock letter and now with ombudsman. Leaving this lot once new tariffs regarding standing charges comes out in new year. Avoid this not,

Sick of dealing with script readers at lack of customer service. Finally spoke to someone last week who promised a call back from their head office in 48 hrs. Shock. No surprise that did not happen. 4th such promise broken. They have put the money they took from my account back. Lady at ombudsman says they should not have taken it in the first place. The initial complaint is still on going after a month. Now waiting on 3 deadlock letters to send to ombudsman. Given my call to them last week I am confident they will be up held. Only reason I am still with this lot is upcoming changes from ofgen in new year regarding standing charges.
Those on end of phone are nothing but script readers who pass your complaint to someone who won't speak to you and will only mail you. This delays the process greatly.
A complaint ongoing for a month could never have happened had I been able to speak to the fit team in the first place. Cheaper companies out there. Their customer service is terrible. Product is same as everyone else. Look elswhere people. Octopus suck.

Having complained last week the matter was closed and as a gesture of good will I was credited £40. Done. Nope. Octopus have reopened the comlaint and taken my money from the account. I understand it was compo but once given to me it is mine. Totally inappropriate that they take it. Called...waste of time. Script readers who cannot listen to a complaint and just go by script. Put on hold so long I hung up. Don't get me started on their stupid dpa policy. Have asked for deadlock letter for ombudsman.



Just spoke with ombudsman. Once money has been placed in my account it is mine. Octopus should not take it back with out my consent.

6 days, countless attemts to contact the fit team. 3 promises to call me broken. 6 days to sort something that should have been dealt with last week. Bye bulb.

Can't speak to fit team. E mails contradict each other. Staff who hang up on you. Promised call backs don't happen. How do they claim to have great customer service. Great if nothing goes wrong. Avoid.

Back to issues with my FIT. No customer service available as I can not speak to the fit team. Why? Instead they will call me back sometime....guess I have to put life on hold in the mean time and make myself available at a time convenient for them. Not been paid my fit. Not the first issue with this. Thought it had been sorted. Nope. How do they claim to have great customer service. It's pants. 24 hrs on and still waiting.

Bought a 31 day halloween calander frome here. Got sent a 7 day one. Messaged them. Promised to send me the ordered item. Got nothing and no correspondence. Got a refund from PayPal. Disappointed birthdaygirl. Avoid. Misleading advert, poor service.

Great overall but it's becoming more frequent that money promised does not come. Ability to contact them is limited
Ticket raised a few days ago. On hold. Same story as before.

Yet another item arriving several days late. Waste of time, money and effort. Standards falling sharply. 1

Stunning flowers delivered

Just had a renewal quote. No call outs. 100% increase. Greedflation. How do they think they can get away with it. We only do about 8k between the 2 vehicles. Wish my wage went up 100%. Bye AA. No wonder your profits are up 28% to over £240m.

AA I am fine. Joined RAC. Cheaper than you and £45 can back via top cash back. A huge saving on your price.

Another lego type kit, another incomplete kit. Seller and ali express do nothing. Pointless. Avoid.


Again. Nice words but never any action.

Can I take a photo of the missing part....really.

Should have learned. Bought another lego type kit from here. Part missing means stuck and can not proceed. No reply yet from seller but another seller and ali express ignored me last time. Poor substitute for the famous branded block builder. Buy cheap...get cheap. Avoid.

You have asked me to send you a photo of the missing part...doh. done the best I could with a picture of the part in the manual.

I have send you photos of the kit, manual highlighting the missing part, screenshot of conversations with the seller and everything 3lse you have asked for. Do not make out i have not given you what you need.

Bought a landrover lego type kit. Get about 70 % done then parts missing. Contacted seller, long delays and no help. Wants me to compleate kit then let him know what parts are missing so he can send them. I am then expected to deconstruct the item, add missing parts and reassemble. Ali express contacted and no help. 30 Apr. More time wasted trying to get help on line. Do this, do that, send photo. I have already done this. No genuine attempt to help. See below. E-mail asks me to send phot of missing parts taken from booklet. I have already done this and sent it to seller. Not got part. Have closed the account. Buy cheap, get cheap. That goes for the customer service as well.

Ordered flowers from amazon who messed up and delivered mothers day flowers 350 miles from correct address. Admitted failure. Well thanks. NowI look uncaring and feel a fool. If they put as much effort into delivering orders as avoiding taxes they'd be great. Not even an appology bunch of flowers to my mum. Unless and uncaring.

Cheap. Polite staff. Problem with insurance is you won't know how good they are till you make a claim.

Then you see why they were cheap.