Mr T

On the 2nd December 2025 I sent a personal letter by recorded, and signed for delivery to the Managing Director (by name) of Johnson Healthtech UK.

I outlined in detail the woeful list of my interactions with JHT personnel since contacting them on the 26th February 2025 regarding a serious fault on my Matrix Elliptical Trainer.
I had purchased the Matrix Elliptical Trainer at the start of Covid after much deliberation, I paid nearly £3500. I assumed that buying from a world leader such as JHT, and at that price point, it would guarantee me a top quality piece of equipment and customer support.

It never occurred to me that less than 4 years later it would develop a serious fault. I can no longer complete a workout as a logged user without the machine rebooting and wiping all my details. The lack of support aside, no one at JHT or FES can tell me what the fault is, and whether it would occur again in a new console. More to the point, is it reasonable to expect a customer to pay out an additional £1000.00 for a new console to rectify a software fault after only 4 years?

JHT recommended a company called JHT to look at the fault (JHT don't offer any out of warranty support). I informed FES in detail of the issues I was experiencing and told them I was confident that it was a software fault and not a hardware fault. The issues were repetitive and always happened during the same time cycle as a logged user but not as a guest user. FES insisted that they needed to make a site visit to confirm. They quoted me £114 including the first hour on site.
The Engineer was onsite a total of 14 mins; he confirmed that it was a software fault but couldn’t say what the fault was. He recommended a new console and said he would request a refund of the site visit fee. I expressed my reluctance to buy a new console, without defining the fault, what guarantee was there that the same software fault wouldn’t rematerialize?

I asked FES for an update on the refund and cost of new console. FES refused the refund and told me to contact JHT for cost on new console.

JHT Finally confirmed the cost of a new console, £817.00 plus £109.00 installation. But with no guarantee the fault wouldn't rematerialize.

Throughout my dealings with JHT, I have continually chased them for answers and been ignored. I asked multiple times for the customer support manager and Managing Directors name, but was refused. Eventually I found the MD's name myself.

As of today, 18th February 2026, the fault is the same, no worse. If I log in as a named user, the machine reboots during exercise and deletes all the user details, regardless of the length of workout. As a guest user its fine, no fault. But what is the point of this kind of equipment if you can’t log your workouts? The machine also regularly tries to perform software updates, fails and remains switched on, even though this feature has been disabled.

Also, I have not received a response from the MD. I'd like to say I'm surprised, however, it was exactly what I expected!

Quality product, great price. Stinky ink are a great company to deal with. Excellent customer service and communication throughout. Don't get caught out with the nasty stuff being sold on other sites. Will definitely use Stinyink again!👍🏼😁👍🏼

This gem of an art gallery is on Brampton village High Street near Huntingdon in Cambridgeshire. It houses a nice collection of contemporary, minimalist and abstract art. All painted by the talented owner Kristine. The gallery is very welcoming, as is Kristine, she's very happy to have a chat with you. The unique thing about KristyneArt Gallery is that it's also Kristine's studio, so you can often see her painting onsite, which is fascinating. So, if you are looking to make a unique and bold statement on that bare wall, It's well worth a visit!

I made the mistake of making a casual enquiry to PPL PRS regarding a business my wife was opening in our village the second week in January.

The first thing you notice , with this organisation is they don't advertise pricing. Even though they give links online for pricing, there is no pricing. Also, many of the links lead you back to the page you are on, or they simply don't work. The only way you can get pricing is to provide them with all your details. It became abundantly clear that the reason for this approach is so that they can aggressively bully and harass you into buying a license. Multiple calls and emails made on assumption that you are already publicly playing music and in breach of copyright.

My wife's business premises are approximately 20 square metres, she is a sole trader with no employees. We were quoted £541 per year to play streamed music from her phone to a portable speaker! It seems they are purposely and aggressively targeting small businesses with bullying and harassment tactics. emails titled "ACTION REQUIRED" (yes, in capitals). Another shady practice they employ is that you cant reply to their emails. so you have to either go online and pay, or speak to one of their agents.

My wife has now invested in a nice pair of Sony wireless headphones to listen to her music.

There are a huge amounts of complaints online about this organisation, not just on Trustpilot. Surely there needs to be some kind of investigation into their dubious practices. I cant wait for the stock standard PPL PRS response to this review telling me how sorry they are about my experience, and to let them investigate further.....Begone!!

I have been a customer of Naked Wines since February 2021. I can honestly say that it has completely changed the way in which I buy wine. I used to regularly by my wine from supermarkets, and thought the products were fairly decent.

How wrong was I, I now exclusively buy all of my wine from Naked Wines. They offer a very large choice of wines, suited to your particular wine profile. However, I now have my firm favourites that I buy regularly and am very pleased with. I recently had a small issue which was swiftly and professionally resolved by Stanley, thank you! I am just about to place another order today.

I initially approached Hilltop Financial planning 2 years ago. I had several pensions that I wanted consolidating into a single pension plan with a good return on my investments. The process was handled very professionally and efficiently. Since then I have been enjoying remarkably good growth on my pension plan. Every interaction I've had with the team at Hilltop has been a positive experience, Alex Ankers, Melissa Martin, Liam Hoddes, and Matt Higgins to name a few. Yesterday I had my yearly review with Tamara Naomi Freeman, and a very thorough and informative review it was too! Tamara spent a lot of time and attention going through the details, patiently making sure I understood all of my options. There seems to be a common theme running through Hilltop Financial Planning as an organisation...Professionalism!, a noble concept but very rarely delivered, well done Hilltop!

YouFibre finally arrived in my area, so I made the switch from Virgin Media after 7 painful years. I opted for the 2000 Mbps package with guaranteed 1800 Mbps Upload and 1800 Mbps download bandwidth. The installation on Friday 21st November was perfect, The install engineer, Jami Ratcliffe did an excellent job, he was professional and efficient, a nice guy, thank you Jami.

Unfortunately, it's all gone horribly wrong since then. On the 22nd Nov 2025 I noticed I was only averaging 900 Mbps Download/Upload using a direct Ethernet connection from my laptop to the router. I worked in the IT/Data Centre industry, so when I conducted the speed tests I Knew not to have any other ethernet devices connected, Wi-fi switched off, no VPN's or Cloud services running etc, in fact, nothing else running at all. I tried 3 different cables, CAT 7, Cat 10, and two different laptops. I also tried different cables from the ONT to the router. All the results were consistent, Ping 4-7ms, maximum 900 Mbps Download/Upload. I carried out 50 tests via SpeedTest, all results were consistent with minimal variation. Almost as if my bandwidth was throttled by 50%, coincidence or not?

The technical level of customer support personnel employed by YouFibre is truly shocking. It reminds me of the bad old early days of the internet. Even after submitting my detailed test report findings, I was asked to turn the router on and off, pull the ethernet cable out and plug it in, check the cable for damage etc. They also tried to inform me that the download bandwidth was a healthy 1227 Mbps, even if true this is still 63% less than I'm paying for. No proof was provided of their tests, so I'm sticking to the average maximum of 900 Mbps I achieved over 50 tests. YouFibre also reported that my upload speed is 0 Mbps, which is ridiculous, my results were synchronous, why?, because the service is synchronous, i.e. similar speeds up and down. Even though I questioned this, YouFibre are now obsessed with sorting out the issue with my imaginary non existent upload bandwidth. Interestingly, if the Upload speed was in fact 0 Mbps, what are they actually doing about it?

So here I am, 10 days and waiting, and no nearer to receiving the guaranteed minimum 1800 Mbps Download/Upload Bandwidth I signed up for. Every time I chase them for an update I get a new case number and the "technician" treats me like a new case. Today I received an email to inform me that my internet is up and running?.

On a separate matter, I emailed YouFibre last week to advise me where I can upload my Virgin Media final bill for youFibre to settle it, I'm still waiting. On the 26th Nov 2025 I sent an email to YouFibre's complaints department, so far I have not had a response. I honestly did not believe customer service this bad actually existed. If someone had told me it would be infinitely worse than Virgin Media I would have had a seizure from laughing so hard! It's almost as if YouFibre are going out of their way to be unhelpful. I keep having to remind my self I only signed up with them 11 days ago!

If YouFibre even bother to read this, I just know I'm going to receive the stock standard reply about them being sorry about the less than satisfactory service I have received etc, and to contact them to resolve the issue. Unfortunately for YouFibre they first need to understand the issue in the first place, in order to resolve it.

Updated Review: 10th Jan 2026:
On 2nd Dec 2025 I was contacted by "K", (YouFibre Team Leader). Assuring me the issues would be resolved, and he would be with me every step of the way.

3rd Dec 2025 I was contacted by "L", (YouFibre Customer Services). An engineer visit was arranged for the 5th Dec 2025, "L" would follow up with me on the 7th Dec 2025 to make sure everything was good. He also mentioned "a gesture of goodwill" for my trouble.

Dec 5th 2025:
The engineer found a fault with the ONT, once resolved the router achieved an average Ping of 6-7ms, and Download/Upload speeds of 1800 Mbps. Within a day I was experiencing constant disconnections with my devices. Phones, laptops and camera's refused to connect, whilst others were fine. I was also experiencing complete loss of Wi-fi. I conducted many speed tests, I was back to a maximum of 800-900 Mbps Upload/Download. In reality only achievable 1 metre from the router, @5 meters it dropped by half, another 5 metres, more than half again. The router is extremely unreliable and has no range, Wi-Fi 7 simply doesn't work on this device.

I'm now using my old TP-Link Archer AXE75 Wi-Fi 6 Router, it works perfectly and outperforms the YouFibre router in every way. On the plus side I did get my Virgin bill settled (partially). Just in case you're wondering? I never heard from "K&L" again! and there was no goodwill gesture!

I always use the opticians for my varifocals, but always bought cheap readers for around the house etc. I purchased them from the usual high street stores. Then I noticed over a period of time that the prices were going up and the quality and style were going down.... way down! Then, cheap readers became cheap and nasty readers.

Last year I ordered some readers from Opulize, and haven't looked back since (excuse the pun). They're great quality, and stylish. This week I ordered 4 pairs of sun glasses, 2 different styles and 3 different colours. When they arrived I was very surprised by the quality and style. Excellent products, price and service, I am very pleased.

Updated: 13th Jan 2026
I'm guessing my previous interaction with Curve was a fluke or extremely good luck! I reported an instance of a retailer failing to refund my credit card 6 weeks after I sent back faulty goods they signed for as received.

I chased Curve after a week, no response. Chased again at 2 weeks. During which time I chased the retailer myself and received a refund. Two days later Curve emailed to inform me of the refund, and to contact them if I needed any more help. Hilarious, they didnt do a thing! Like all credit card companies, they are only interested in what you spend and paying it back.

I have been using Compare the Market for many years now. I like that I always get a timely reminder that my insurance is about to expire. The comparison information provided is always concise and easy to understand. It makes the arduous task of looking for insurance much easier deal with.

In the space of 2 weeks I had several issues I needed assistance with. Capital One didn't resolve any of them. (1) I queried my ridiculously low credit limit, which has only been raised once in 15 years, even though I have never missed a payment, and completely clear the balance every month. They cant even tell me why they wont increase my limit. (2) I made a substantial payment for items that still hadn't arrived after 5 weeks (they quoted 3 days). Capital One cant help, speak to the retailer. (3) A refund from a shop to my card, still not credited after 6 weeks, no help there either. (4) Card blocked 2 weeks in a row for suspected fraudulent activity. They were querying purchases made 5 weeks earlier, what use is that? Even after confirming all purchases, and spending a mind numbing amount of time on the phone talking to the support person, my card was still blocked 3 days later. Whilst I was on the call, another support person rang me for the same issues. Even after explaining I was already talking to their colleague who was on hold, they persisted with the call. The following week...my card was blocked again.

6th November 2025:
Update after response from Capital One.
Basically a standard stock response informing me that I need to make payments on time, stay within my limit etc etc. Also, telling me I can make requests within the app, all of which I already did. The explanation for the fraud checks was laughable, you blocked my card for "suspicious activity on my card that occurred 5weeks previously" what use is that if indeed, fraud has been committed?

We visited the Bedford store today with the intention of buying some walking shoes. I had no idea of what I was looking for. Luke assisted us within minutes of walking in. He was very helpful, knowledgeable and attentive. The store was busy and Luke had his hands full with other customers, but he was always on hand to help us with our many questions. Absolutely excellent customer service from Luke, and a very nice person, thank you!