Susan G

This is not my 1st experience hence have decided to post this experience.

I have had an extremely poor experience with Klarna’s post purchase and refund support, ongoing since November 25th.

I placed an order with a merchant, but the delivery was delayed repeatedly by two to three weeks. Due to this significant delay, the item was no longer needed. I raised a dispute with Klarna in good time, requesting that the merchant be advised not to dispatch the item and to cancel the order with a full refund, as the delay was entirely on the merchant’s delivery service side.

Despite this, the merchant proceeded in a way that resulted in delivery charges being deducted from my refund, even though the delay was not my fault. While the item amount was refunded, the delivery fees were not which I believe is unfair when a customer cancels due to prolonged delays beyond their control.

When I contacted Klarna’s customer service, the experience was equally frustrating. The agent did not appear to understand the issue I was explaining and repeatedly stated the same response I had originally called to dispute, without addressing my actual concern. There was no attempt to review the situation from the customer’s perspective or offer a meaningful resolution.

I was simply told that Klarna could only refund what the merchant returned and that nothing further could be done but could open another dispute that will take 21days. This response showed a lack of customer advocacy. As a payment provider, I expect stronger support for clients when merchants fail to meet delivery obligations.

For comparison, other payment providers handle disputes far more fairly, where if a merchant fails to respond or meet agreed timelines, disputes are often resolved in the customer’s favour with a full refund, including delivery charges.

Overall, this experience has left me feeling unsupported and disappointed. Klarna’s dispute resolution process appears heavily weighted in favour of merchants, leaving customers to absorb costs that are not their responsibility. I would strongly reconsider using this service in the future and advise others to proceed with caution.

I am extremely pleased with their shampoo products. The fragrance is beautifully balanced pleasant without being overpowering and the quality is exceptional. After just one use, my hair feels thoroughly cleansed and refreshed. I was so impressed that I decided to purchase the gallon bottles, which are truly worth the investment.

I’m really disappointed with how this company keeps taking money without any prior notice. The last time it happened, my account even went into overdraft and I had to pay extra charges. I raised the issue, and they apologised, saying it was an error and promised it wouldn’t happen again — yet here we are, the same thing has happened once more.

Not everyone has money just sitting in their account. Many people live paycheck to paycheck and budget carefully to cover bills and commitments. It’s unfair and irresponsible for a company that makes millions to act this way. It really shows a lack of care and respect for customers.

I was really looking forward to trying AKT deodorants after seeing all the glowing ads, but honestly, they didn’t live up to the hype. The only fragrance that’s actually pleasant is the green tube; the rest are overly powdery and not appealing at all.

The brand claims each tube should last 1–2 months, but the size received is far too small for that to be realistic. The discovery set was another disappointment, the tubes are tiny for the £27 price, which feels unreasonable for such a small amount of product.

What made the experience worse was the lack of proper customer service. Everything is handled through an AI chat, and when I tried to request a return label, it kept looping me through the same steps repeatedly without resolving the issue. There’s no direct human support, and it’s incredibly frustrating when you’re just trying to return an item.

I think it’s important for others to know this before spending their money that the marketing makes it look luxurious and long-lasting, but in reality, it’s not worth the price or effort. A big letdown, and I wouldn’t recommend it.

I’m sorry but Wild deodorant have lovely fragrances and really last longer I think I will stick to Wild.

I recently purchased a pair of shoes from Debenhams, and I’m really unhappy with my experience. When I tried them on, they caused a burning sensation when walking, which makes them completely unsuitable for someone with diabetes. I tried calling the customer service number provided, but it wasn’t working. I then emailed their returns department as instructed on their website, but I still haven’t received any reply even after sending a polite reminder. It’s been over three to four days now, and I find it very disappointing that there’s no response at all.

This isn’t the first time I’ve had an issue with Debenhams a previous electronic item I bought from them also didn’t work properly, and they simply blamed the manufacturer instead of taking responsibility as the retailer.

Overall, I find Debenhams’ products and customer service very poor. It’s frustrating and disheartening, especially when other companies respond quickly and try to resolve issues. I honestly wouldn’t recommend shopping with them based on my experience.

- Never notified when prescription are ready for collection
- When I called to check they said it was ready from 2 days why haven't you come to collect it and then that day in the evening someone from the branch called me and said it just came and i can come to collect it (great communication between the team)
- Never answer the calls ever
- After clarifying they said the phone battery needs charging and takes 4-5 hours
- called the customer service team they advised call them or go to the branch in these extreme conditions as they can do anything they cant even take a complaint.

Reply to the reply i received from FJewellerys

Update response to the sellers reply - 30th April 2025
Thank you for your response. However, I feel the need to clarify a few important points, as your message presents a version of events that does not accurately reflect my intentions or experience.

Firstly, I did not intend to misuse any discount code or act outside your policies. I was on my way to the store not just to inquire about the bracelet, but also to purchase additional gold pendants. My payment online was made when I arrived at the store, solely to ensure the bracelet listed was the same one I had seen in the display—as the photo on the website did not match exactly.

You mention that I was given a discount code, yet I ended up paying £630 for an item that was originally priced at £610 in-store. That’s an increase—not a discount. Furthermore, the bracelet weighed 5.79 grams, and based on the gold rate on 25th April 2025 (£72.92 per gram), the base price of the gold content should be £422.20.

Even if I factor in the making charges (which, from my previous purchase of the same bracelet, were £100), the total should have come to around £522.20. So I am genuinely puzzled as to where any “discount” was applied. In fact, it feels as though I’ve paid more, not less—and this is despite my loyalty as a returning customer.

The additional discount code I used was from Wowcher, a public platform that provides valid offers to help customers save. If your website accepted that code, it is not unreasonable for a customer to assume it is valid. I did not hack the system or apply any unauthorised method—it was a publicly listed and functioning discount.

To now suggest that I acted improperly, or to paint my actions as somehow unfair or deceitful, is not only deeply disappointing but also quite insulting. I was trying to make a straightforward purchase and have been met with rudeness and accusations instead.

I hope you will take this message seriously and reflect on how this situation has been handled—from the tone of your communication to the actual pricing practices.

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This is the second time I’ve had a very bad experience with FJewellery, and unfortunately, this time it involved their head office staff.

I saw an item at the Hounslow branch that wasn’t available on their website, so I called the store. The team was initially helpful and arranged for the item to be listed online. However, the price online was £700, while the price tag in-store clearly showed £610 (I have the proof of this as I do have the picture taken)

After speaking with a staff member, I was given a discount code to bring the price down. When I placed the order, an additional valid discount code was automatically applied (as often happens with modern browsers or payment tools), which gave me a further £35 off. I completed the payment and called to confirm.

To my surprise, the manager at the head office told me rather rudely and abruptly that because I didn’t use the exact discount code they provided, the order would be cancelled. He insisted I would have to repurchase the item without... Read more

This is the second time I’ve had a very bad experience with FJewellery, and unfortunately, this time it involved their head office staff.

I saw an item at the Hounslow branch that wasn’t available on their website, so I called the store. The team was initially helpful and arranged for the item to be listed online. However, the price online was £700, while the price tag in-store clearly showed £610 (I have the proof of this as I do have the picture taken)

After speaking with a staff member, I was given a discount code to bring the price down. When I placed the order, an additional valid discount code was automatically applied (as often happens with modern browsers or payment tools), which gave me a further £35 off. I completed the payment and called to confirm.

To my surprise, the manager at the head office told me rather rudely and abruptly that because I didn’t use the exact discount code they provided, the order would be cancelled. He insisted I would have to repurchase the item without the better discount.

Are customers not allowed to use valid discount codes that your system accepts? What if someone else used that same discount—would their order be cancelled too? It’s completely unreasonable and feels like I was penalised for saving a bit more on a purchase.

I’ve been a loyal customer, but this kind of treatment and poor customer service is unacceptable. FJewellery seriously needs to review how they handle pricing and how they treat returning customers. Very disappointed.

Don’t use this service thought I would try it to top up my mobile took my money and till now even after logging a complaint they have not refunded tried to call paypal as it was thru them but they washed their hands saying get it touch with them yourself we can’t as we have nothing to do with them .

Ryman’s Hammersmith Kings Street Branch

I live in Hounslow and the Rymans here on high street have closed so the closest I would have to get to was Hammersmith kings street branch as the work I needed to get done was available at that store so I called in the branch and spoke to Harsha and enquired if I can get binding done and she was like yes and I asked how long would it take and she said 5 mins and updated me on the price as well since I was travelling from Hounslow all the way then I did ask her being Sunday what time would they close and she advised as long as I reach before 5pm they can do it for me, and travelling on a Sunday being busy is not a joke as delays in trains and traffic in Hammersmith area I managed to reach at 4:48pm and after travelling high and low upon arrival I asked where can I get the binding done in the shop she herself replies we can’t do it now and I looked at my watch and said well your team advised as long as it’s before 5pm and said it’s only 4:48pm and then another team member rudely said well your not getting it done today as we are not gonna do it we are closed.

Not sure if it because of staff giving out wrong information that their business has been slacking to end up seeing their branches closing down I would try my best to ensure customers would be happy to comeback.

Just horrible, gonna be taking my business elsewhere.

Very poor customer service their dispatch team sent the wrong 120pcs of scented toilet rolls to me and when I sent them an email Ashutosh emailed me back (not immediately but took a day to reply back) requesting me to drop them off to Evri Parcelshop
1) oh am I suppose to carry this heavy packing in my hand walk to the bus stop and try to catch a bus which everyone single person is aware that all buses and constantly full so how do they expect me to take them to the drop off
2) or am I supposed to take a taxi pay for the ride which will cost an additional £12 to and from? Like this why would anyone want to purchase where they would have to pay additional expenses.

After replying back to them requesting them to find an alternative solution as there is no way I am going to drop them off I did ask them to rectify the order or I would just take it up with PayPal as then the seller would resolve the issue much faster to avoid a dispute being raised from paypals end and only did this as I realised they were replying back next day was worried the holidays are around the corner and didn’t want any further delay and then Punit reverted back to me stating that they have arranged a DPD collection and once collected to share the return postage receipt with them and I query with them back enquiring once I do send this across within how many day will they dispatch the correct order to this Aarish replied within 3-4 days I should receive the correct order and to only now just having received a refund and an email cancelling my order.

So sad that the company could be booming but having customer service support team who clearly don’t look out for the best interest in their customers as well as their company, this is not the 1st time I’m ordering I am their regular customer.

I was suppose to receive my delivery on 3rd December 2024 but at day end received a message that i need to reschedule my delivery to a later date so had a chat with an agent advising him that i traveled into office in all the rush & traffic just to receive these important documents to only be notified at day end that i need to reschedule it for today 4th December 2024 and now its 5:34pm and again today without my knowledge they have re-scheduled with out even informing me and i specifically informed the agent i will be on leave.
This has now been delayed 2 days and is so inconvenient as I will not be available at the address and you guys need a signature upon delivery.

do understand why ask for us to select a day as per our convenience when clearly you guys are not mindful about customers timings and charging £15 for such rubbish service i am sure Christmas will pass as even the New Year will start and still would not have received my documents.

I would highly recommend only using the BEST OF THE BEST service THE ONE, THE ONLY Royal Mail.

Based on all the hype from the positive reviews I decided to try out Fussy as I am desperately seeking an alternative product to what I used to use earlier, and to be honest to my surprise, i was not expecting this but sadly Fussy has failed me, it doesn't do what it says for me, I have tried their Tropical Tonic and its says its Science-backed formula leaves you smelling fresh all day but for me before the afternoon there is no freshness but rather just burnt Wax scent.

I did get in touch with their customer service for a refund 2 times now and they only keep asking me which scent am I trying.
- How does that matter all the scents should last till the day end at least.
- They asked me how long I have been using Fussy and states it takes 4 - 6 weeks to get used to the scents but we can only get a refund within 30 days if unopened, so basically you should increase the eligible return to 60 days.

Seems impossible to collect to get rewarded

Sorry to say not a good quality product doesn’t do the job at all and once you turn off the vacuum all the dirty comes back out u need to clean the vacuum after every section u hoover an if I see my hoover it looks brand new. Would not recommend this to anyone

Very happy to collect for InPost, really simple to pick up.

Did not inform about the custom charges may be applicable before I paid only saw the fine print after purchasing on the receipt. Had to pay an additional £50/-

Driver greeted me, was very polite and kind he delivered my package with care and wished me a lovely evening ahead.

Thank you for all you do for us.

The bracelet was very ring compared from the picture and if it’s a gift and paying for gift packaging you guys sent a crumpled up bag very unprofessional whoever packed and sent me paid extra for nothing.

Late in Delivery, instead of refunding £10 as a kind gesture for this they sent a £10 voucher to shop more so again the delivery will come late After this experience I wouldn’t want to purchase again this was meant to be a gift for my mum who lives outside UK was to be sent with some1 travelling there and cause of the delay couldn’t send it