Engineer Danny was excellent
Engineer Danny was excellent. Talked me through everything. Explained the testing process and results which highlighted a possible issue with the personal router/gateway equipment I was using. This is how its done. Didn't come in and immediately point the finger at the "mess" of routers and firewalls I had plugged in... instead showed me that based on the test results, the problem was likely a "change" that happened at the time the fault occurred. Awesome chap. Thank you.