Stephen

Very frustrating experience trying to set up app on our joint account. Went round in circles and still got nowhere. Will switch to another bank where they make it easier.

I have never dealt with an organisation that has such appalling customer service. Despite repeated attempts calling to resolve a long standing issue from September I was constantly fobbed off. Unbelievable that a company of this size cannot put you through to an individual human being who can actually tell you what is going on. By far the worst company I have had the misfortune to need help from a customer service team! If I could score zero I would.

Another one star review! Ordered a gift voucher as a birthday present supposed to arrive within a week. Nearly three weeks later still no voucher, 3 calls to customer experience team & apparently nothing they can do. Asked to speak to a manager and supposedly can’t do that either. Awful customer service