Jeff

What is worse than a bad product is being ignored when raising it with the seller! So I bought a personailised mug but I did not realise they would stretch the photo to fit. It was a portrait photo! I don't think that it was clear they would do this to the photo, I thought it would be printed on as it is and the remaining space on the mug would just be 'white'. I tried emailing them back but this was over a week ago now and followed up on the original email a few days back but no response. I would been happy to be allowed to return the mug instead of writing reviews to get their attention. I spent a lot of money on this site, I will find an alternative seller for the future. I would not be writing this review at this point had they engaged back with me. Its a lot of money Printerpix charges, I paid nearly £12 in postage alone for the mug and an A4 photo, I was so surprised. I even deleted the items and re-added them because I thought it was a mistake, they use EVRI so they are well know for being low cost couriers. Not a good experience with this company.

So I bought a car of this company (formerly CarShop), they sold me the warranty as well as the MOT for life. Just tried to get an MOT booking for 2 weeks time, got told they have nothing for over 3 weeks . Unfortunately my MOT runs out before then so I am forced to pay for another MOT elsewhere. Why offer the service if they cannot fulfil it, and then get, told i should called them 3 weeks ago! didn't see that in the small print! Very unhappy, do sell a service you are unable to offer, the MOT Gov site only gives a month's notice to get your MOT booked so you literally got to book it as soon as you get that notification. I even went a few days more but they would not offer me a slot.

So I bought a car of this company, they sold me the warranty as well as the MOT for life. Just tried to get an MOT booking for 2 weeks time, got told they have nothing for over 3 weeks . Unfortunately my MOT runs out before then so I am forced to pay for another MOT elsewhere. Why offer the service if they cannot fulfil it, and then get, told i should called them 3 weeks ago! didn't see that in the small print! Very unhappy, do NOT sell a service you are unable to fulfil, the MOT Gov site only gives a month's notice to get your MOT booked so you literally got to book it as soon as you get that notification. I even went a few days more but they would not offer me a slot.

Twice now, my orders have not arrived next day (as they promise). On the last order it was delayed by 5 days ... ordered on Thursday 1st, should have arrive on Friday 2nd Sept and finally arrived on Monday 5th ... no explanation, tried using chat but they just said they are trying to get orders out best they can sand they would despatch that day (Friday 2nd... one day after I ordered) and I emailed them last week with the issues I had experienced and no reply. Very disappointed that no one could even get back to me with some sort of apology. I order Heets direct from IQOS as its hard to find them sometimes in the shops and so I judge when I will be needing more, yes I always have an extra pack in case I am let down but 5 days? I had to find a shop that had my flavour in stock using petrol / time. If IQOS is having issues with orders, staff or whatever then at least have the grace to let me know so I can make other arrangements. Ironically they sent me an email advertising (probably from their marketing team) on the day the Heets should have arrived going on about the convenience of next day delivery! That was a Friday, they finally arrived on the Monday. Not Happy with Customer Service, not happy from the lack of information or replies to my email which was very polite by the way considering how annoyed I was! The order previous to this was also despatched a day late so not next day.