Leish

Absolutely appalling experience dealing with a factory recall. The authorised dealership can’t book my vehicle in for two months, leaving me without a car for an issue that is not my fault.
I raised a case on 22nd December and received no update. After multiple failed attempts, I finally reached customer service via live chat on 2nd January, where I clearly explained I’m at work during the day and need updates by email. Despite this, I received a phone call during working hours that I couldn’t answer.
When I tried live chat again later that day, I was ignored for over 20 minutes until the service closed at 6pm. Overall communication has been non-existent and support has been extremely poor. GVANTSA was particularly unhelpful.
This is a manufacturer recall and yet I’m left without a car and no clear resolution. Completely unacceptable customer service.

I have placed 2 orders with Kaiia and am extremely impressed with the quality and customer care. My first order arrived within 2 days and this was before Christmas! With all the delays due to Royal Mail I was pleasantly surprised. My second order unfortunately an item was out of stock so was not sent but I had received an email to advise this and a refund would be processed. To add to this I was also offered a discount code to apologise for this! I am very impressed so far. Prices I think are good for the quality and sale prices wow! Amazing! Would recommend to a friend.