Emir Sertbay

英国

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Vertu Motors のレビュー

5つ星のうち1の評価

Tried buying a GLE Coupe 68 plate today…

Tried buying a GLE Coupe 68 plate today from this place today. I placed a deposit 2 days ago and went to visit them today. I told them over the phone that the car had two previous impacts from the rear and they said they knew nothing about it. Once attended I realised the rear bumper was sprayed and it was bubling up. The front near lamp was also aiming high and which was an advisory on the previous MOT meaning the car had previous accidents ( at least 3 times).

Anyway knowing all these I still went to see the car and asked for a diagnostic report of the car as the car seemed to have previous problems. The sales guy called ROHIL was very unprofessional and his response was not happening no chance in a very unprofessional manner.

Overall this place is no where near a dealer, I have been buying Mercedes for over 15 years and the customer service has never been as bad as this place. I will never return as a customer nor recommend their services. Report is attached to this review.

2025年12月24日
自発的なレビュー

Vertu Motors からの回答

Dear Emir,
Thank you for your feedback, we do pride ourselves in great customer service and pleased our scores over several measures say this, however on this occasion we appear to have fallen short of your expectations. I do apologies for this, and will conduct a full investigation internally to ascertain how we can learn and be better from this example.
The car enquired about is some 7 years old and would therefore not be uncommon for some repair work to have been undertaken, we would not be privy to the full extent of these details unless were of a more severe case, one should not be assumptive of such history. Furthermore, we do not allow 3rd party devices to be used on our cars, only trained technicians and original MB equipment are used to check all vehicles.
Please reach out directly should you wish to discuss further.
Kind Regards
Paul Morris

Wheeltraders Lyd のレビュー

Dogan Accountancy のレビュー

R S Skips のレビュー

5つ星のうち1の評価

This company is the worst I have ever…

This company is the worst I have ever seen. They picked up a skip that I have unfortunately hired from and damaged my driveway. When I called to report, I was told that it is not their responsibility.

As a lay person, I cannot judge the situation to advice your driver on how to do their job. If I had such skills I wouldn't have hired anything from you. When you do your job you need to show reasonable skills and care. You can't run around damage people's property and then escape liability.

I have given them 2 days to rectify and if not I will be taking this further.

2024年8月20日
自発的なレビュー

R S Skips からの回答

The drivers CCTV has been reviewed and as discussed we can confirm our driver collected the skip, by putting wood down and using the correct procedure. You also confirmed this over the phone. Unfortunately, you loaded a 10yd skip full of soil which would be very heavy to lift! Not to mention the weight of the lorry. Customers who place skips on their own driveways, do so at their own risk as per our terms and conditions. Customers often place wood down to protect their driveway but you had not done this and had not requested for wood to be placed by ourselves. We are also not responsible for how your driveway has been laid and the impact weight would have on your driveway. If you have any heavy goods vehicle on your driveway be it with our company or any other company, this would be at your own risk. Had the driver not followed the correct procedure we would accept liability however, this is not the case. We do not intentionally go out of our way to cause damage to anyone’s property.